Dashboard figures are out of date
Ticketclosed
Kralingse Expeditie · Dashboard figures are out of date
Dashboard numbers stayed stale during a nightly refresh failure that also affected other customers. A backfill covered the account on 27 Jul 2026, and Thijs Brouwer confirmed the figures now match.
What happened
What this says
As at Fri 9 Oct 2026Dashboard numbers stayed stale during a nightly refresh failure that also affected other customers. A backfill covered the account on 27 Jul 2026, and Thijs Brouwer confirmed the figures now match.
Problem: Thijs Brouwer, Customs and Systems Manager, reported dashboard figures that did not match the customs desk's counts, which was holding up the morning exceptions review.
Handling: Ruth Okoro said the failure was traced to the platform side, Ewan Pryce, Head of Platform, had the root cause and fix, and the refresh completed with a backfill for the account.
Watch: The pages looked current while the dashboards were stale, and the customer reconciled by hand until the fix on 27 Jul 2026.
Details
Updated 9 Oct 26Trail
created · Thijs Brouwer 21 Jul 2026 09:27Hello, our dashboards still show figures from before Monday, and nothing has changed since. The pages look current, but the dashboard numbers do not match the customs desk's own counts. This is holding up our morning exceptions review, so it's urgent for us. Can someone look at this today? Thanks, Thijs- Public reply · Ruth Okoro 21 Jul 2026 11:50Hi Thijs, thanks for raising this quickly. We have a wider problem with the nightly refresh that is affecting dashboards for several customers, including you. The team is working on it, and I'll update you as soon as the refresh is confirmed. Which dashboard are you checking first? Ruth
- Public reply · Thijs Brouwer 23 Jul 2026 11:56Hi Ruth, two days on and we're still looking at old numbers. Is there an estimate for when this will be fixed? We're reconciling by hand, which is not what we signed up for. Thijs
- Internal note · Ruth Okoro 27 Jul 2026 12:45Refresh failure traced to the platform side. Ewan has the root cause and the fix is in. Backfill has covered this account's dashboards. Customer confirmation needed before close. Thijs has the figures to check against.
- Public reply · Ruth Okoro 27 Jul 2026 12:54Hi Thijs, the refresh has completed and the backfill has covered your dashboards. Could you check the figures against your counts and let me know whether they now match? Ruth
- Public reply · Thijs Brouwer 27 Jul 2026 16:42Checked. The figures now match the customs desk counts. Thanks for keeping us updated. Thijs
- Status change · 31 Jul 2026 23:59