Feature request: one view of orders, complaints and invoices per brand
Ticketclosed
Astley Brook Packaging · Feature request: one view of orders, complaints and invoices per brand
Sajid requested a view showing orders, complaints and invoices together for each brand. Logged as a feature request with no delivery date. Closed 2 Oct 2026.
What happened
What this says
As at Fri 9 Oct 2026Sajid requested a view showing orders, complaints and invoices together for each brand. Logged as a feature request with no delivery date. Closed 2 Oct 2026.
Problem: Customer service, key accounts and credit match a brand's orders, complaints and invoices by hand, because the brand is on orders but not on complaints. Handling: Kate asked which pages were used and whether the brand was recorded per order. First response took 754 minutes. Kate logged the request with the product team, gave no date, and suggested a search workaround. Watch: The evidence does not show whether the workaround was accepted by the teams.
Details
Updated 9 Oct 26Trail
created · Sajid Iqbal 23 Sep 2026 14:29Hi team, we'd like to request a feature and wanted to check it's possible before we ask for it formally. At the moment customer service, key accounts and credit each look at a brand's orders, complaints and invoices in different places, so we end up matching them by hand. Ideally we'd pick a brand once and see all three together, so each team is working from the same picture. I've been through the pages and can't find a way to do this, so it may be something we've missed or not yet supported. Could you let me know which it is? Thanks, Sajid- Public reply · Kate Ormerod 24 Sep 2026 03:03Hi Sajid, thanks for getting in touch, and for being so clear about what you need. Before I pass this on, could you tell me which pages your teams are using at the moment, and whether the brand is recorded against each order? That will help me give the product team a proper picture. Kate
- Public reply · Sajid Iqbal 25 Sep 2026 14:11Hi Kate, thanks. We mainly use the orders page and the complaints view, and invoices come across from the accounting system. The brand is recorded on the order but not on the complaint, which is why we're matching by hand. Does that help? Sajid
- Public reply · Kate Ormerod 28 Sep 2026 10:51Hi Sajid, that's really useful, thank you. I've logged this as a feature request with your use case attached, so it's with the product team. I can't give you a date and I don't want to promise one. In the meantime, you can filter complaints by brand name in the search, then open the order from there to see the invoice. If that works for your teams, I'll close this off on our side. Kate
- Status change · 2 Oct 2026 23:59