Dashboards not updated this morning
Ticketclosed
Astley Brook Packaging · Dashboards not updated this morning
Astley Brook's orders and complaints dashboards still showed yesterday's data on 21 Jul 2026, before a morning meeting. Kate Ormerod linked it to a refresh problem, and the ticket closed on 28 Jul 2026.
What happened
What this says
As at Fri 9 Oct 2026Astley Brook's orders and complaints dashboards still showed yesterday's data on 21 Jul 2026, before a morning meeting. Kate Ormerod linked it to a refresh problem, and the ticket closed on 28 Jul 2026.
Problem: Sajid Iqbal reported that the orders and complaints figures were still showing yesterday's data at 10:15 on 21 Jul 2026, and the morning meeting relied on them.
Handling: Kate Ormerod replied in 159 minutes and asked that the orders figures be read as yesterday's. On 22 Jul 2026 she said the refresh was partly running again but could not give an exact time.
Watch: An internal note says Ross Thackeray is looking at root cause and that the Growth tier means no freshness credit applies. The CSM should be told before the account asks about credits.
Details
Updated 9 Oct 26Trail
created · Sajid Iqbal 21 Jul 2026 10:15Hi, the dashboards didn't update this morning. The orders and complaints figures are still showing yesterday's data at 10:15, and our morning meeting is relying on them. Is the nightly refresh running? Could someone look at this as a priority? Thanks, Sajid- Public reply · Kate Ormerod 21 Jul 2026 12:54Hi Sajid, thanks for flagging this so quickly. We've had a platform problem with the nightly refresh and some dashboards haven't caught up. We're working on it now and I'll update you here. In the meantime, please read the orders figures as yesterday's. Kate
- Public reply · Sajid Iqbal 21 Jul 2026 16:45Hi Kate, thanks. Ours still shows yesterday's numbers after lunch. Do you have an estimate for when it'll catch up? Sajid
- Public reply · Kate Ormerod 22 Jul 2026 13:14Hi Sajid, the refresh is partly running again and the orders page is catching up. I can't give you an exact time yet, but I'll update you by the end of the day. Could you check the page this afternoon and tell me if anything still looks out of date? Kate
- Internal note · Kate Ormerod 22 Jul 2026 15:55Linked to the refresh incident. Ross is looking at root cause. Growth tier, so the freshness credit doesn't apply, but flag to Amara as CSM before the account asks about credits. Keep open until Ross confirms the refresh is complete.
- Status change · 28 Jul 2026 23:59