Duplicate orders in the orders data
Ticketclosed
Astley Brook Packaging · Duplicate orders in the orders data
Orders appearing twice in the orders pages after a sync, mostly for one food brand at one plant. Counts do not match the ERP export. Closed 27 Mar 2026.
What happened
What this says
As at Fri 9 Oct 2026Orders appearing twice in the orders pages after a sync, mostly for one food brand at one plant. Counts do not match the ERP export. Closed 27 Mar 2026.
Problem: Sajid reported duplicate orders with the same details and different loaded dates, and believed the same table was being pulled twice. Handling: Kate asked which brands and plants were affected. Sajid said mostly one food brand from one plant, with a few across another brand. First response took 178 minutes. The ticket was solved on 23 Mar 2026. Watch: The evidence does not show the root cause or whether the duplicate pull was fixed. Sajid had not yet checked all brands.
Details
Updated 9 Oct 26Trail
created · Sajid Iqbal 9 Mar 2026 09:07Hi, since the last sync we're seeing some orders twice in the orders pages, mostly for our food and drink brands. The same order shows up with the same details but two loaded dates. When I filter by brand the counts don't match our ERP export. I've had a look at the connector settings and it looks as though the same table is being pulled twice. Could you confirm what's happening and whether we need to change anything on our side? Thanks, Sajid- Public reply · Kate Ormerod 9 Mar 2026 12:05Hi Sajid, thanks for the detail, that's really helpful. Could you tell me which brands the duplicates are against, and whether they all come from one plant or both? Once I know that I can compare them with the source. Kate
- Public reply · Sajid Iqbal 11 Mar 2026 11:27Hi Kate, mostly the same food brand, and I think all from the one plant. There's a handful across another brand too, but I've only checked a few so far. Happy to send you the export if that helps. Sajid
- Status change · 27 Mar 2026 23:59