Dashboards stale after overnight refresh failure
Ticketclosed
Marlcliff Security Services · Dashboards stale after overnight refresh failure
A failed overnight refresh left dashboards on yesterday's figures during a wider platform incident. Ruth Okoro confirmed the cause, re-ran the refresh and said counts were being checked.
What happened
What this says
As at Fri 9 Oct 2026A failed overnight refresh left dashboards on yesterday's figures during a wider platform incident. Ruth Okoro confirmed the cause, re-ran the refresh and said counts were being checked.
Problem: Dashboards showed yesterday's figures, and the control room was working from them when the refresh failed overnight. Handling: Ruth Okoro confirmed the failed refresh was part of a wider platform incident and re-ran it. She said the incident counts were being checked against the control room log so the morning's figures could be corrected. Watch: The customer had passed figures to clients that morning, and the record does not show whether those were corrected with the clients.
Details
Updated 9 Oct 26Trail
Public reply · Sharon Tilley 21 Jul 2026 09:27Hi, I have just seen the notice about the refresh. Can you confirm whether our dashboards are affected? We have not got time to wait on this one.- Public reply · Sharon Tilley 21 Jul 2026 09:43Sorry, I have sent that to the wrong place. I will log the full request below so it is all in one ticket. Sharon
- created · Sharon Tilley 21 Jul 2026 10:11Our dashboards are showing yesterday's figures and the control room is working from them. Pages and search look stale as well, but the incident counts on the dashboards are the main problem. We need to know when this will be fixed, and whether anything we have passed to clients this morning is wrong. Please treat as urgent. Sharon Tilley, Marlcliff Security Services
- Public reply · Ruth Okoro 21 Jul 2026 11:00Hi Sharon, thanks for logging this. We have confirmed a failed nightly refresh on our side, which is affecting dashboards and some pages for your account. It is part of a wider platform incident and our engineers are working on it now. I will update you here as soon as we have a time for the fix. Ruth
- Internal note · Ruth Okoro 21 Jul 2026 14:33Failure matches the wider refresh incident. The refresh did not complete overnight, so dashboards and some pages are stale for this account. Arjun has the logs and is looking at the cause. Please link to the incident and watch for updates before closing anything.
- Public reply · Ruth Okoro 21 Jul 2026 14:41Hi Sharon, the refresh has now been re-run and your dashboards are updating again. I am checking the incident counts against your control room log so you know what you saw this morning has been corrected. I am sorry for the disruption. Thanks, Ruth
- Status change · 25 Jul 2026 23:59