Duplicate records showing in answers

Ticketclosed

Mossbrook Data Partners · Duplicate records showing in answers

Client records appear twice in answers, so counts over them come out double. The duplicates share one import batch, which looks like a rerun of the source load, but the cause is not confirmed.

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What happened

What this says

As at Fri 9 Oct 2026

Client records appear twice in answers, so counts over them come out double. The duplicates share one import batch, which looks like a rerun of the source load, but the cause is not confirmed.

Problem: Ciaran Doherty reports client records showing twice in answers about engagements, with the same name and details on two rows, and he thinks they came from one import rather than manual entry.

Handling: Kate Ormerod asked for one example and checked the source table. She found that the duplicates share one import batch, and asked Ewan Pryce to look at the dedupe step before she replied again.

Watch: The ticket closed on 22 May 2026, but the thread shows no confirmed cause and no reply to Ciaran after 18 Apr 2026.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

Channelweb

First response (min)573

CSAT5

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Trail

created · Ciaran Doherty 17 Apr 2026 17:17
Some client records are showing up twice in answers about our engagements. The same name appears on two rows with the same details, and any count we run over them comes out double. Not blocking anything at the moment, but I wanted it on record before it turns into a reporting issue. I checked the source table and the duplicates look like they came from the same import, not from someone typing the record in twice. Let me know what you need from us to find the cause. Ciaran
Public reply · Kate Ormerod 18 Apr 2026 02:50
Hello Ciaran, Thanks for logging this with so much detail, it helps a lot. Could you send me one example of a duplicated name, along with the question you asked when you saw it? That lets me check the same records you are seeing rather than a similar set. We will look at the import side as well. I can't say yet what the cause is. Kind regards, Kate
Internal note · Kate Ormerod 18 Apr 2026 15:10
Checked the source table against what Ciaran described. The duplicates share one import batch, which looks like a rerun of the source load. Not reproduced yet. Ewan, can you look at the dedupe step before I reply again? Holding the reply until we have the example from Ciaran.
Status change · Kate Ormerod 18 May 2026 16:23
Status change · 22 May 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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