North East branches not showing latest trade account deliveries

Good morning. Following my call earlier, I'm logging this here so it's tracked properly. The full details are in my request below. Karen

Our North East branches are not showing the latest deliveries for some of our trade accounts. Orders are appearing in the sales view, but the delivery status on the trade account page hasn't changed for several days. I've checked with two branches and they see the same thing. As far as I'm aware it was working properly until about a week ago. I haven't changed anything on the branch side that I know of, but I'd like someone to look at the connector to see whether it has stopped loading. Could you let me know what information you need? Kind regards, Karen Oxley, Regional Branch Manager, North East

Hi Karen, thanks for logging this and for the detail, it's helpful. I've picked up the connector side. Could you tell me the names of the two branches you checked, and one trade account where the delivery status is out of date? Also, do you know whether anyone changed the delivery export on the branch side in the last week or so? If you can, please send a screenshot of that account in both views. I'll look at the load history this afternoon. Ruth

Hi Karen, I've had a look at the load history. It appears the delivery file has been arriving, but a field name seems to have changed, so the connector has been skipping those rows. I haven't yet confirmed what changed on the branch side, so I'd be grateful if you could check with whoever maintains the export. I'll run a manual reload tonight and check the result in the morning, and I'll update you on this ticket once I've seen it. Ruth