Pages slow to open member records

Ticketclosed

Kelbrook Mutual Insurance · Pages slow to open member records

Rebecca Ainsworth reported full member record pages were slow to open before renewal calls, worst around 09:00. Bethan Lister said she was checking query load on BG-Demo's side, with no fix date.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Rebecca Ainsworth reported full member record pages were slow to open before renewal calls, worst around 09:00. Bethan Lister said she was checking query load on BG-Demo's side, with no fix date.

Problem: Opening a member's full record before renewal calls was slow, sometimes long enough that staff returned to their notes. Rebecca said it was worst around 09:00 and that members never see it.

Handling: Bethan asked for a private window test and timing of the policy section, then checked query load on BG-Demo's side. She gave no fix date.

Watch: The closed ticket does not show the outcome of the query check.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelweb

First response (min)432

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created · Rebecca Ainsworth 6 Nov 2024 16:52
Hello, this may be small, but I wanted to flag it. When the relationship managers open a member's full record before a renewal call, the page takes a long time to load, sometimes long enough that they go back to their notes. It seems worst in the mornings, around 09:00. Obviously the member never sees this, but the team is spending time waiting when they should be talking to the member. Could someone look at it? I'm happy to send a screen recording if that helps. Kind regards, Rebecca
Public reply · Bethan Lister 7 Nov 2024 00:04
Hi Rebecca, thanks for flagging this. Just so I've got this right: the slow part is opening the full member record, mostly in the morning? Can you try this and tell me what you see? First, open the same member record in a private browser window. Then note roughly how long it takes for the policy section to appear. Last, repeat it for a member with a long claims history, if you have one to hand. I've picked this up and I'm checking the query load on our side in the meantime. I can't give you a fix date yet, but I'll update you here as soon as I know more. Thanks, Bethan
Status change · Bethan Lister 8 Nov 2024 13:58
Status change · 12 Nov 2024 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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