Member search has become slow to return results

Ticketclosed

Kelbrook Mutual Insurance · Member search has become slow to return results

Tariq Mahmood reported member search had been slow for about a couple of weeks, mostly first thing in the morning. Bethan Lister said she would reproduce it before giving a cause.

Priority low

made from

What happened

What this says

As at Fri 9 Oct 2026

Tariq Mahmood reported member search had been slow for about a couple of weeks, mostly first thing in the morning. Bethan Lister said she would reproduce it before giving a cause.

Problem: Member search slowed for about a couple of weeks, mostly in the morning, and staff went to the source system instead. Tariq asked whether the overnight load or search itself was the cause.

Handling: Bethan said she would reproduce the slowdown before giving a cause, and asked how many people search at once. The ticket was solved on 18 Sep 2024 and closed on 22 Sep 2024.

Watch: The record does not show what the fix was or whether search speed recovered.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryperformance

Channelemail

First response (min)366

CSAT5

Helpdeskmade from

Trail

created · Tariq Mahmood 9 Sep 2024 11:51
Hello, member search has been slow for about a couple of weeks, especially first thing in the morning. A lookup that used to return almost straight away is now taking long enough that people have started opening the source system instead, which defeats the point. I'm not sure whether this is the overnight load finishing late or something in search itself, and I'd rather not guess. Could someone take a look and let me know what's happening? Regards, Tariq Mahmood
Public reply · Bethan Lister 9 Sep 2024 17:57
Hi Tariq, thanks for flagging this, I've picked it up. Just so I've got this right, the slowdown is in member search itself rather than the overnight load, and it's mostly first thing in the morning? Could you tell me roughly how many people are searching at the same time, and whether it's slow for everyone or only for some users? I'll reproduce it on our side before I say more about the cause, and I'll keep you posted on what I find. Thanks, Bethan
Status change · Bethan Lister 18 Sep 2024 16:16
Status change · 22 Sep 2024 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help