Export causing system crash

Ticketclosed

Kilcolgan Payments · Export causing system crash

Exporting a large disputes list crashes the page, and Eoin Hegarty can reproduce it every time. Engineering took the bug; the record does not show a fix before the ticket closed on 15 Aug 2026.

Priority low

made from

What happened

What this says

As at Fri 9 Oct 2026

Exporting a large disputes list crashes the page, and Eoin Hegarty can reproduce it every time. Engineering took the bug; the record does not show a fix before the ticket closed on 15 Aug 2026.

Problem: Eoin Hegarty reported that exporting a large list of disputes crashed the page and left the interface unresponsive.

Handling: Olivia Grant thanked him for the detail, passed the bug to engineering to investigate the export process, and promised an update. The first response took 164 minutes on a ticket with low priority.

Watch: the record does not show an engineering finding or a fix, though the ticket was solved on 11 Aug 2026. A repeatable crash in a disputes export is worth raising with the account owner, even under a low priority header.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybug

Channelweb

First response (min)164

Helpdeskmade from

Trail

Public reply · Eoin Hegarty 29 Jul 2026 11:16
I can reproduce this consistently. It happens whenever I try to export a large list. The system just gets stuck.
created · Eoin Hegarty 29 Jul 2026 16:40
I tried to export a large list of disputes and the page crashed halfway through. The interface became unresponsive and I had to close it.
Public reply · Olivia Grant 29 Jul 2026 19:24
Thanks for that detail, Eoin. I've passed this to our engineering team and they'll investigate the export process. I'll be back with an update soon. Thanks, Olivia
Status change · Olivia Grant 11 Aug 2026 15:14
Status change · 15 Aug 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help