Data not refreshing overnight

Ticketclosed

Kilcolgan Payments · Data not refreshing overnight

Dashboards were stale after a nightly refresh timeout on the Salesforce sync, reported on 7 May 2026. The ticket was solved on 22 May 2026 and closed on 26 May 2026.

Priority low

made from

What happened

What this says

As at Fri 9 Oct 2026

Dashboards were stale after a nightly refresh timeout on the Salesforce sync, reported on 7 May 2026. The ticket was solved on 22 May 2026 and closed on 26 May 2026.

Problem: Eoin Hegarty reported that dashboards had not updated since the previous morning and still showed numbers from earlier in the week.

Handling: Olivia Grant replied on 8 May 2026 at 01:27 and asked which sources were stale. An internal note recorded a connector timeout on the Salesforce sync during a network latency issue, escalated to Ewan Pryce for infrastructure review. The first response took 807 minutes on a low priority ticket; the tier is not in the record, so no service level is judged. The ticket was solved on 22 May 2026 and closed on 26 May 2026.

Watch: The record does not show whether Eoin confirmed which sources were stale, or whether the infrastructure review was completed.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_freshness

Channelweb

First response (min)807

Helpdeskmade from

Trail

created · Eoin Hegarty 7 May 2026 12:00
The data in our dashboards hasn't updated since yesterday morning. We're still seeing numbers from Tuesday. Is the nightly refresh running normally?
Public reply · Olivia Grant 8 May 2026 01:27
Hi Eoin, thanks for reporting this. I'm investigating the refresh logs now. Can you confirm which data sources you're seeing as stale - is it all of them or specific ones?
Internal note · Olivia Grant 8 May 2026 12:37
Checked nightly refresh job for this account - connector timeout on Salesforce sync. Network latency issue during that window. Escalating to Ewan for infrastructure review.
Status change · Olivia Grant 22 May 2026 11:17
Status change · 26 May 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help