Missing data in invoicing records

Ticketclosed

Kilcolgan Payments · Missing data in invoicing records

Eoin Hegarty reported invoicing records missing key fields, with amounts and dates not showing correctly. Olivia Grant asked for examples to separate an import fault from a display fault. Solved 17 Dec 2025.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Eoin Hegarty reported invoicing records missing key fields, with amounts and dates not showing correctly. Olivia Grant asked for examples to separate an import fault from a display fault. Solved 17 Dec 2025.

Problem: some invoicing records were missing key fields, and invoice amounts and dates were not showing correctly in the dashboard.

Handling: Olivia Grant replied within 202 minutes and asked for examples of incomplete records, so the team could tell an import issue from a display issue.

Watch: The record shows no customer reply with examples and does not state the cause. Affected invoices should be checked against accounting before the data is treated as complete.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)202

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created · Eoin Hegarty 10 Dec 2025 15:36
Some of our invoicing records are missing key fields. Invoice amounts and dates aren't showing up correctly in the dashboard. Can you help us figure out what's wrong?
Public reply · Olivia Grant 10 Dec 2025 18:58
Hi Eoin, I can help you track that down. Can you send me a few examples of records where the data is incomplete? That will help me see if it's an import issue or something with how it's being displayed. Thanks, Olivia
Status change · Olivia Grant 17 Dec 2025 17:34
Status change · 21 Dec 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help