Dashboards loading slowly

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Kilcolgan Payments · Dashboards loading slowly

Collections dashboard loading very slowly, taking over 30 seconds with frequent timeouts. Eoin Hegarty reported on 7 Nov 2025. Issue involved several thousand records.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

Collections dashboard loading very slowly, taking over 30 seconds with frequent timeouts. Eoin Hegarty reported on 7 Nov 2025. Issue involved several thousand records.

Problem: On 7 Nov 2025, Eoin reported that the collections dashboard was very slow to load, taking over 30 seconds with frequent timeouts.

Handling: Connor Webb asked for specifics to identify the dashboard and record volume. Resolution took six days (solved by 14 Nov 2025).

Watch: Performance degradation during data-heavy dashboard use signals friction. Investigate query optimisation or indexing to prevent recurrence.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryperformance

Channelweb

First response (min)693

CSAT1

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created · Eoin Hegarty 7 Nov 2025 13:20
The dashboards are very slow to load, with frequent timeouts when we try to view data. This has been happening for a few days now.
Public reply · Connor Webb 8 Nov 2025 00:53
Hi Eoin, sorry to hear you're experiencing slow load times. Can you tell me which dashboard is slowest and roughly how many records you're looking at? That'll help me identify what's going on. Thanks, Connor
Public reply · Eoin Hegarty 11 Nov 2025 10:10
It's the collections dashboard. There are several thousand records and it takes over 30 seconds to load.
Status change · Connor Webb 14 Nov 2025 13:30
Status change · 18 Nov 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help