Dashboards not showing today's data

Ticketclosed

Clashmore Recruitment · Dashboards not showing today's data

Nightly refresh failed when a data source connection timed out, causing dashboards to show stale data. Olivia Grant implemented a retry mechanism; refresh completed successfully by 24 Jul 2026.

Priority high

made from

What happened

What this says

As at Fri 9 Oct 2026

Nightly refresh failed when a data source connection timed out, causing dashboards to show stale data. Olivia Grant implemented a retry mechanism; refresh completed successfully by 24 Jul 2026.

Problem: The nightly refresh job failed on 21 Jul 2026 because a data source connection timed out. Dashboards blocked the recruitment pipeline tracking team. Handling: Olivia identified the timeout and escalated to engineering. A retry mechanism was designed and deployed on 24 Jul 2026. The nightly refresh ran successfully after deployment and data became current. Watch: This was part of a broader platform incident affecting multiple customers in July 2026. Monitor retry mechanism effectiveness and communication protocols during future incidents.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelweb

First response (min)31

CSAT5

Incidentinc_2026_07_refresh

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Trail

created · Aisling Kiely 21 Jul 2026 09:53
Our dashboards aren't showing today's data. The last refresh appears to have been yesterday morning. We rely on these updates for tracking our pipeline. Can you look into this?
Public reply · Aisling Kiely 21 Jul 2026 10:01
This is blocking our team from tracking pipeline activity. Can you look at this as a priority?
Public reply · Olivia Grant 21 Jul 2026 10:24
Thanks for flagging this and apologies for the impact. I can see the nightly refresh job has failed. Our platform team are being notified now and will investigate the root cause. I'll keep you updated.
Public reply · Olivia Grant 22 Jul 2026 14:19
I've been working with our engineering team on this. A data source connection timed out during the refresh, which stopped the full pipeline. We're implementing a retry mechanism to handle this. The fix should ship later today.
Internal note · Olivia Grant 24 Jul 2026 10:32
Fix deployed 06:45 today. Nightly refresh ran successfully last night. Data now current as of this morning.
Public reply · Aisling Kiely 24 Jul 2026 14:54
Thanks Olivia. We can confirm the dashboards are showing current data now. All good on our end.
Status change · Olivia Grant 27 Jul 2026 16:28
Status change · 31 Jul 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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