Access denied for beauty brand data

Ticketclosed

Thackwray Logistics · Access denied for beauty brand data

Natasha Greaves could not see figures for beauty brands and received a permission error. Olivia Grant asked which brands and views were affected, and the record does not show her reply.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Natasha Greaves could not see figures for beauty brands and received a permission error. Olivia Grant asked which brands and views were affected, and the record does not show her reply.

Problem: Natasha Greaves, Client Manager for Beauty, reported a permission error when searching for figures from beauty brands and asked whether special access was needed.

Handling: Olivia Grant replied at 23:35 on 5 Aug 2026 and asked which brands were affected and whether the error appeared on all pages. The first response was logged at 367 minutes, and the ticket was solved on 18 Aug 2026 and closed on 22 Aug 2026.

Watch: The record does not show how the permission was resolved. The header logs the category as how-to, although the customer reported an access error.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryhow_to

Channelchat

First response (min)367

Helpdeskmade from

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created · Natasha Greaves 5 Aug 2026 17:28
Hi, I'm trying to look up some figures from our beauty brands but I'm getting a permission error when I search for them. Do I need special access set up for those brands? Cheers, Natasha
Public reply · Olivia Grant 5 Aug 2026 23:35
Hi Natasha, thanks for reaching out. I can help with that. Which specific beauty brands are giving you the error message? Also let me know if you're seeing it on all pages or just certain views. Once I know that I can check your permissions and get you sorted.
Status change · Olivia Grant 18 Aug 2026 16:38
Status change · 22 Aug 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help