Dashboards showing stale data

Ticketclosed

Pentreath Cold Chain · Dashboards showing stale data

Pentreath dashboards showed old data on 21 Jul 2026 during a platform-wide refresh failure. BG-Demo reported the fix the same day, and the ticket closed on 25 Jul 2026.

Priority urgent

made from

What happened

What this says

As at Fri 9 Oct 2026

Pentreath dashboards showed old data on 21 Jul 2026 during a platform-wide refresh failure. BG-Demo reported the fix the same day, and the ticket closed on 25 Jul 2026.

Problem: Wes Jago, key account manager for pharmaceuticals at Pentreath Cold Chain, reported old data on every dashboard page and said the account managers needed current data urgently.

Handling: Bethan Lister's internal note recorded a platform-wide refresh failure, a root cause found, and a rollback under way. BG-Demo then reported the refresh had completed and asked Wes to confirm.

Watch: The header created time (17:21) is later than the first comments (10:03), so the timings in the record do not line up. The record does not show Wes confirming current data.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categorydata_freshness

Channelemail

First response (min)21

Incidentinc_2026_07_refresh

Helpdeskmade from

Trail

Internal note · Bethan Lister 21 Jul 2026 10:03
Platform-wide refresh failure detected. Root cause identified. Rollback in progress.
Public reply · Wes Jago 21 Jul 2026 10:55
We're seeing the same issue across all dashboard pages. Our account managers need current data urgently. How long will this take to fix?
Status change · Bethan Lister 21 Jul 2026 13:50
created · Wes Jago 21 Jul 2026 17:21
We're seeing old data in our dashboards. The last refresh appears to be from hours ago. Can you check what's going on?
Public reply · Bethan Lister 21 Jul 2026 17:42
Thanks for your patience. The issue has been resolved and refresh has completed. Your dashboards should now show current data. Can you confirm you're seeing up-to-date information?
Status change · 25 Jul 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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