Refresh stalled overnight

Ticketclosed

Merriott Lyle Distribution · Refresh stalled overnight

The overnight refresh stalled on 11 Sep 2026 while connector loads ran fine, leaving dashboards on yesterday's data. Olivia Grant promised to pull the logs, and the record shows no later update.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

The overnight refresh stalled on 11 Sep 2026 while connector loads ran fine, leaving dashboards on yesterday's data. Olivia Grant promised to pull the logs, and the record shows no later update.

Problem: the refresh cycle stalled partway through even though connector loads completed, so dashboards showed yesterday's data to branch managers and account teams.

Handling: Olivia Grant replied in 372 minutes, said she would pull the logs and promised to get back once the cause was known. The ticket was solved on 17 Sep 2026 and closed on 21 Sep 2026.

Watch: the record shows no update to Tariq Saleem after that first reply and no stated cause. The tier is not in the record, so the 372-minute first response cannot be judged against a service level.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_freshness

Channelemail

First response (min)372

CSAT5

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Trail

created · Tariq Saleem 11 Sep 2026 17:22
Hi, the overnight refresh didn't complete. The data flow from the connectors ran fine - I've checked the load logs and everything came through - but the refresh cycle itself seems to have stalled. This means the dashboards are showing yesterday's data, which is not ideal when the branch managers and account teams are relying on current information. Can you have a look at what's happened and get it sorted?
Public reply · Olivia Grant 11 Sep 2026 23:34
Hi Tariq, Thanks for the detail. I can see the refresh cycle stalled partway through. Let me pull the logs on our side and find out what's caused it. I'll investigate and get back to you once I know what's happened. Thanks, Olivia
Status change · Olivia Grant 17 Sep 2026 14:01
Status change · 21 Sep 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help