Ryan Heslop
Person
Kingdon Diagnostics · admin
Ryan Heslop is Kingdon Diagnostics' Information Analyst and platform admin, and the day-to-day champion. He is not the budget holder. His share of questions has fallen from 46% to 13%, but he is still the main contact for tickets.
Who they are
Insight
As at Fri 9 Oct 2026Ryan Heslop is Kingdon Diagnostics' Information Analyst and platform admin, and the day-to-day champion. He is not the budget holder. His share of questions has fallen from 46% to 13%, but he is still the main contact for tickets.
Role: Information Analyst, CRM role admin and a platform admin user since 6 Jan 2025. He appears in onboarding, training and QBR calls and reports the tickets in the reads.
Influence: a hands-on champion. Graeme Charlton, the CFO, holds the renewal decision. Ryan's share of the organisation's questions was 46% in the earlier 12-month window, 15% in the last 12 months and 13% in the last 90 days.
Watch: on 22 Jul 2026 he asked whether a refresh fault was specific to the account, and no customer-facing reply is recorded. At the 26 May 2026 QBR he linked some of the fall in users to absence and one review moving back to a spreadsheet.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Kingdon Diagnostics | Information Analyst | admin | ryan.heslop@kingdondiagnostics.example |
Activity
- 28 Sep 2026ticketCSV export for dashboards
- 9 Sep 2026ticketTrouble searching for recent records
- 4 Aug 2026ticketAdding and removing users
- 21 Jul 2026ticketDashboards not refreshing
- 1 Jul 2026ticketReferral connector not pulling new data
- 18 Jun 2026ticketData refresh stuck, missing today's tickets
- 26 May 2026callKingdon Diagnostics / BG-Demo – QBR
+1 - 28 Apr 2026ticketSearch results not filtering by date correctly
- 13 Apr 2026ticketNightly refresh running late
- 12 Mar 2026ticketSSO and SCIM setup for team expansion
- 15 Dec 2025ticketDuplicate records in referral search
- 25 Nov 2025ticketData not refreshing after nightly sync
- 20 Nov 2025callKingdon Diagnostics / BG-Demo – QBR+1
- 5 Aug 2025ticketDuplicate records in brain
- 12 Jun 2025eventBG-Demo Customer Day
+58 - 5 Jun 2025email threadInvitation: BG-Demo Customer Day on Thursday 12 Jun 2025
- 27 May 2025callKingdon Diagnostics / BG-Demo – QBR
+1 - 24 Apr 2025ticketConnector sync failure
- 25 Feb 2025callKingdon Diagnostics / BG-Demo – Training
- 18 Feb 2025callKingdon Diagnostics / BG-Demo – Onboarding
- 14 Feb 2025email threadOnboarding sessions: getting dates in the diary
- 12 Feb 2025callKingdon Diagnostics / BG-Demo – Onboarding
- 5 Feb 2025callKingdon Diagnostics / BG-Demo – Onboarding
- 30 Jan 2025callKingdon Diagnostics / BG-Demo – Onboarding
- 27 Jan 2025email threadOnboarding session: finding a time
- 21 Jan 2025callKingdon Diagnostics / BG-Demo – Onboarding
- 16 Jan 2025callKingdon Diagnostics / BG-Demo – Onboarding
- 14 Jan 2025email threadOnboarding session scheduling
- 9 Jan 2025email threadKickoff follow-up and next steps+2
- 9 Jan 2025email threadOnboarding session scheduling
- 8 Jan 2025callKingdon Diagnostics / BG-Demo – Kickoff+2
- 26 Nov 2024eventRevenue leaders roundtable
+40 - 10 Nov 2024email threadInvitation: Revenue leaders roundtable, London
- 22 Oct 2024email threadFollowing up on the demo
+2 - 21 Oct 2024callKingdon Diagnostics / BG-Demo – Demo+2