Who they are
Insight
As at Fri 9 Oct 2026Jess Mitchell is Wattlebrook's Head of Business Systems and CRM champion. She led the Starter evaluation with the chief executive and now owns the relationship. On 27 Aug 2026 she reported a quieter adoption after a June restructure.
Role: Head of Business Systems in Sydney, recorded as champion in the CRM. She joined discovery on 2 Jan 2026, took the demo and proposal calls, and attended kickoff and onboarding. Her platform user was created on 4 Apr 2026 and is not an admin.
Influence: She works alongside chief executive Mitchell Gallagher, who confirmed the commercial side. Brodie Kennedy is the named admin. Jess asked the value question on the demo call. Her share of questions was 7% over the last 12 months and 5% over the last 90 days.
Watch: On 27 Aug 2026 she attributed the dip to a June restructure and a heavy user moving team. Marcus Bell is to book a training refresher. The evidence does not show a renewal date.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Wattlebrook Insurance Services | Head of Business Systems | champion | jess.mitchell@wattlebrook.example |
Activity
- 27 Aug 2026callWattlebrook Insurance Services / BG-Demo – Check In
- 25 Aug 2026email threadCheck-in call
- 22 Jul 2026ticketHow do I build a custom dashboard?
- 26 May 2026eventRevenue leaders roundtable
+54
- 21 May 2026eventBG-Demo webinar
+44
- 17 Apr 2026callWattlebrook Insurance Services / BG-Demo – Onboarding
- 13 Apr 2026email threadImplementation kickoff
+1
- 10 Apr 2026callWattlebrook Insurance Services / BG-Demo – Kickoff
+1
- 26 Feb 2026callWattlebrook Insurance Services / BG-Demo – Negotiation
+2
- 9 Feb 2026callWattlebrook Insurance Services / BG-Demo – Proposal
- 21 Jan 2026callWattlebrook Insurance Services / BG-Demo – Demo
+2
- 2 Jan 2026callWattlebrook Insurance Services / BG-Demo – Discovery
- 15 Dec 2025dealWattlebrook Insurance Services – New