Who they are
Insight
As at Fri 9 Oct 2026Juliet Ambler is the CRM champion at Fernhollow Software. She led discovery, the demo and proposal scheduling in 2023, and wants to stop answering account questions by hand. The evidence shows no signature, and her spare capacity is limited.
Role: Head of Customer Success at Fernhollow Software, recorded as champion in the CRM. She would own B-Viz, with product ops doing the connections. She joined the 20 Apr 2023 discovery and the 5 May 2023 demo, and arranged the proposal walkthrough by email.
Influence: she sponsors the deal, but Giles Brockway, Chief Executive, heard the 24 May 2023 proposal and wanted the number and what is in it. Her finance people want to see the figure first.
Watch: she said she cannot give anyone more time than product ops. She needs answers she can check, and a written security answer. The evidence does not show a decision, a signature or any later activity.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Fernhollow Software | Head of Customer Success | champion | juliet.ambler@fernhollow.example |
Activity
- 18 Jun 2026eventBG-Demo webinar
+38
- 24 May 2023callFernhollow Software / BG-Demo – Proposal
- 19 May 2023email threadProposal next steps
- 5 May 2023callFernhollow Software / BG-Demo – Demo
- 20 Apr 2023callFernhollow Software / BG-Demo – Discovery
- 29 Mar 2023dealFernhollow Software – New