Louise Sutcliffe
PersonLouise Sutcliffe was the champion at Ovenden Software and is now Head of Customer Success at Totley Rise Software, where she is evaluating a Growth set-up. A relationship carried across two organisations, not a new contact.
Who they are
Insight
As at Fri 9 Oct 2026Louise Sutcliffe was the champion at Ovenden Software and is now Head of Customer Success at Totley Rise Software, where she is evaluating a Growth set-up. A relationship carried across two organisations, not a new contact.
Role: Louise led the Ovenden Software purchase from discovery in Mar 2024, held an admin account there from 24 May 2024, and asked for tickets beside usage. At Totley Rise Software she began with discovery on 4 Aug 2026 and now leads the Growth proposal discussions.
Influence: At both companies the Chief Executive decides and signs, and Louise shapes the need and the day-to-day detail. At Ovenden Software she defended the seven daily users when the Chief Executive questioned forty seats.
Watch: Her Ovenden Software platform account was deactivated on 23 May 2025. At Totley Rise Software her team is wary of another system to learn. She wants the sample clients and renewal dates checked before committing, and the evidence does not show a decision.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Ovenden Software | Head of Customer Success | champion | louise.sutcliffe@ovenden.example |
| Totley Rise Software | Head of Customer Success | champion | louise.sutcliffe@ovenden.example |
Activity
- 7 Oct 2026callTotley Rise Software / BG-Demo – Proposal
- 5 Oct 2026email threadTime to walk through the Growth proposal
- 4 Sep 2026callTotley Rise Software / BG-Demo – Demo
- 2 Sep 2026email threadDemo times
- 4 Aug 2026callTotley Rise Software / BG-Demo – Discovery
- 1 Jul 2026dealTotley Rise Software – New
- 17 Apr 2025eventBG-Demo webinar
+32 - 2 Apr 2025callOvenden Software / BG-Demo – Renewal
+2 - 21 Feb 2025dealOvenden Software – Renewal
- 19 Jul 2024callOvenden Software / BG-Demo – Training
- 11 Jul 2024callOvenden Software / BG-Demo – Onboarding
- 24 Jun 2024callOvenden Software / BG-Demo – Onboarding
- 10 Jun 2024callOvenden Software / BG-Demo – Onboarding
- 7 Jun 2024ticketDuplicate candidate records after nightly refresh
- 31 May 2024callOvenden Software / BG-Demo – Kickoff+1
- 24 May 2024email threadKickoff call for Ovenden Software
- 26 Apr 2024callOvenden Software / BG-Demo – Negotiation
+1 - 9 Apr 2024callOvenden Software / BG-Demo – Proposal
- 3 Apr 2024email threadFollowing up on the demo
+1 - 2 Apr 2024callOvenden Software / BG-Demo – Demo+1
- 25 Mar 2024callOvenden Software / BG-Demo – Demo+1
- 11 Mar 2024email threadFollowing up on our discovery conversation
- 8 Mar 2024callOvenden Software / BG-Demo – Discovery
- 22 Feb 2024dealOvenden Software – New