Time to walk through the Growth proposal

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Lewis Kerr confirmed Totley Rise wants a Growth set-up for its customer success team and proposed a Thursday walkthrough. Louise Sutcliffe agreed and may bring in the head of operations, asking for the outline first.

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What was said

What this says

As at Fri 9 Oct 2026

Lewis Kerr confirmed Totley Rise wants a Growth set-up for its customer success team and proposed a Thursday walkthrough. Louise Sutcliffe agreed and may bring in the head of operations, asking for the outline first.

Ask: Louise wants the outline before Thursday so she can share it internally. She may add the head of operations for the first part.

Customer view: She is engaged and widening the audience, a sign of progress. No price reaction is shown, as the full proposal is yet to follow.

Next: Lewis is to send the outline, then the full proposal with the VAT position and options.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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First message2026-10-05

Last message2026-10-06

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Lewis Kerr 5 Oct 2026 17:35
to Louise Sutcliffe
Hi Louise, Thanks for your time on the call today. To confirm what you are after: a Growth set-up for your customer success team, with a proposal to review together. Would Thursday suit, or is the following week easier? I'll send the outline over today. The full proposal will follow once we have spoken, so I can set out the VAT position and the options side by side. Kind regards, Lewis
Louise Sutcliffe 6 Oct 2026 15:26
to Lewis Kerr
Hi Lewis, Thursday would work for me. I may need to bring in our head of operations for the first part, if that's all right. Could you send the outline through beforehand so I can share it? Thanks, Louise

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