Who they are
Insight
As at Fri 9 Oct 2026Ilse de Graaf is a Rotterdam account manager and daily user at Brakkevoort Logistics. She is the person colleagues ask for help and reports connector problems. She asked 6% of the organisation's questions. Not an admin or buyer.
Role: Account Manager with a CRM role of user and a platform account created 1 Apr 2025, not an admin. She joined the demo, led the customer side of training and raised tickets on dashboards and a call recorder connector.
Influence: a practical champion for adoption, not a decision-maker. The 2 Jun 2025 training read says colleagues ask her how to phrase questions, so she is a single point of know-how. She asked 6% of the organisation's questions over both the last 12 months and the last 90 days, so key-person risk on questions is low.
Watch: the Feb 2026 connector ticket left call data stale for 21 days. She was asked to note manual work saved for Marcus Bell, which could become a value case. The evidence does not show whether she accepted the Customer Day invitation.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Brakkevoort Logistics | Account Manager | user | ilse.degraaf@brakkevoort.example |
Activity
- 11 Jun 2026eventBG-Demo Customer Day London
+116
- 4 Jun 2026email threadBG-Demo Customer Day London, Thursday 11 June 2026
- 19 Feb 2026eventBG-Demo webinar
+40
- 6 Feb 2026ticketCall recorder connector not loading new data
- 18 Dec 2025ticketRequest: Date range filter for dashboards
- 25 Nov 2025eventRevenue leaders roundtable
+38
- 2 Jun 2025callBrakkevoort Logistics / BG-Demo – Training
- 29 May 2025callBrakkevoort Logistics / BG-Demo – Training
- 23 May 2025email threadTraining sessions: confirming the plan
- 22 May 2025email threadTraining sessions: finding a date
- 9 May 2025ticketGetting started with the brain
- 7 Feb 2025callBrakkevoort Logistics / BG-Demo – Demo
+2