Becky Lofthouse
Person
Eccup Software · user
Becky Lofthouse is a Customer Success Manager at Eccup Software in Leeds and the hands-on user behind the renewals value case. She asked 16% of the organisation's questions in a 12-month window. Her platform account was deactivated on 6 May 2025.
Who they are
Insight
As at Fri 9 Oct 2026Becky Lofthouse is a Customer Success Manager at Eccup Software in Leeds and the hands-on user behind the renewals value case. She asked 16% of the organisation's questions in a 12-month window. Her platform account was deactivated on 6 May 2025.
Role: Becky is a non-admin user, created on 7 May 2024, who attended training and raised a ticket. She says renewals against ticket volume is really why Eccup Software bought B-Viz.
Influence: Holly Garside holds the sign-off route with the chief financial officer and chief executive. Becky shapes the value case through daily use and by building the Monday renewals view and dashboard.
Watch: She asked 16% of the organisation's questions over the 12 months before another Eccup contact left, so her use was concentrated. Her account was deactivated on 6 May 2025, and the evidence does not show why or who now asks those questions.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Eccup Software | Customer Success Manager | user | becky.lofthouse@eccup.example |
Activity
- 9 Oct 2024ticketDuplicate organisations in account search
- 18 Jul 2024eventBG-Demo webinar
+13 - 4 Jul 2024callEccup Software / BG-Demo – Training
- 1 Jul 2024callEccup Software / BG-Demo – Training
- 28 Jun 2024email threadTraining session for your team
- 25 Jun 2024email threadWebinar invitation from BG-Demo
- 4 Mar 2024callEccup Software / BG-Demo – Demo
+1 - 23 Feb 2024callEccup Software / BG-Demo – Demo+2