Who they are
Insight
As at Fri 9 Oct 2026Chris is a Growth user in grocery key accounts, active since Mar 2026. He is an adoption route to wider use and keeps asking for combined orders and complaints views. He is not a buyer: price sits with the finance director.
Role: Key Account Manager, Grocery, recorded in the CRM as a user, not an admin. His platform account was created on 6 Mar 2026. He joined the 6 Jan 2026 demo and tested his own questions.
Influence: He was trained on 20 Apr 2026 and said he would tell Leanne and the other account managers. Two tickets, on 13 May 2026 and 23 Sep 2026, ask for a shared grocery view and a retailer view. Price is held by the finance director, not Chris.
Watch: Both tickets show first responses of 838 and 840 minutes. The evidence does not show whether he built the view or tried the workaround. Attendance from his team at training was uncertain.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Astley Brook Packaging | Key Account Manager, Grocery | user | chris.unsworth@astleybrook.example |
Activity
- 23 Sep 2026ticketFeature request: grocery retailer view with orders and complaints
- 13 May 2026ticketHow to build a grocery view and share it
- 20 Apr 2026callAstley Brook Packaging / BG-Demo – Training
- 14 Apr 2026email threadGetting your team trained on B-Viz
- 7 Jan 2026email threadFollow-up: demo and next steps
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- 6 Jan 2026callAstley Brook Packaging / BG-Demo – Demo
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