Josh Fairburn
Person
Hollowmere Care Group · admin
Josh Fairburn is Hollowmere's Data Analyst and only named admin, and the day-to-day technical contact for the Enterprise build. He shapes connectors and rollout, while Natasha Pryor holds the decision. He is a key-person risk.
Who they are
Insight
As at Fri 9 Oct 2026Josh Fairburn is Hollowmere's Data Analyst and only named admin, and the day-to-day technical contact for the Enterprise build. He shapes connectors and rollout, while Natasha Pryor holds the decision. He is a key-person risk.
Role: Data Analyst in Leeds, CRM role admin, with a platform user created on 1 Apr 2026. He owns the home mapping table, connector access and the first user lists, and raises most support tickets.
Influence: He is the working champion and technical gatekeeper. He sets the pace of rollout, wanting data trustworthy before widening use, and passes on what Natasha needs, chiefly a source behind every figure.
Watch: He is still effectively the only admin, and the second admin was pending at the 29 Sep 2026 QBR. He does onboarding alongside his day job. He named the freshness ticket as Natasha's priority before the 1 Apr 2027 renewal.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Hollowmere Care Group | Data Analyst | admin | josh.fairburn@hollowmere.example |
Activity
- 30 Sep 2026email threadFollow-up from our QBR
- 29 Sep 2026callHollowmere Care Group / BG-Demo – QBR
- 24 Sep 2026eventYour renewals, read by the brain
+50 - 18 Sep 2026ticketExport timeout on large datasets
- 16 Sep 2026ticketCross-home search for safeguarding cases
- 15 Sep 2026ticketDuplicate family contact records
- 24 Aug 2026ticketDuplicate records appearing in search results
- 22 Jul 2026ticketRefresh issue still not resolved
- 21 Jul 2026ticketNightly refresh failed, dashboards showing stale data
- 8 Jul 2026ticketHow to filter results by home
- 2 Jul 2026callHollowmere Care Group / BG-Demo – Training
- 25 Jun 2026callHollowmere Care Group / BG-Demo – Onboarding
- 19 Jun 2026email threadNext onboarding session and training slots
- 17 Jun 2026email threadYour support ticket: checking it's sorted
- 17 Jun 2026callHollowmere Care Group / BG-Demo – Onboarding
- 16 Jun 2026ticketHow to generate compliance report?
- 12 Jun 2026ticketDashboard building for new users
- 11 Jun 2026callHollowmere Care Group / BG-Demo – Onboarding
- 9 Jun 2026email threadOnboarding sessions: next steps
- 26 May 2026ticketHow do user roles work?
- 22 May 2026callHollowmere Care Group / BG-Demo – Onboarding
- 18 May 2026email threadOnboarding: dashboards and next session
- 14 May 2026callHollowmere Care Group / BG-Demo – Onboarding
- 12 May 2026ticketQuery performance
- 8 May 2026ticketConnector sync stopped
- 7 May 2026callHollowmere Care Group / BG-Demo – Onboarding
- 1 May 2026callHollowmere Care Group / BG-Demo – Onboarding
- 28 Apr 2026email threadOnboarding: user setup and training
- 24 Apr 2026callHollowmere Care Group / BG-Demo – Onboarding
- 23 Apr 2026email threadOnboarding: next working session
- 21 Apr 2026email threadOnboarding session for your admin access
- 17 Apr 2026callHollowmere Care Group / BG-Demo – Onboarding
- 15 Apr 2026email threadOnboarding session: connector access
- 9 Apr 2026callHollowmere Care Group / BG-Demo – Kickoff+2
- 24 Feb 2026email threadTechnical follow-up: connectors and refresh
+1 - 23 Feb 2026callHollowmere Care Group / BG-Demo – Demo+1
- 19 Feb 2026email threadThank you for the demo, and next steps
+2 - 18 Feb 2026callHollowmere Care Group / BG-Demo – Demo+2
- 20 Mar 2025eventBG-Demo webinar
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