Hugh Fenton
Person
Wrenfield Property Management · champion
Hugh Fenton is Head of Data at Wrenfield Property Management and the CRM champion. He led the evaluation and onboarding, and says the brain speeds up complaint files, but use is narrow and a stale-data ticket in July 2026 affected him directly.
Who they are
Insight
As at Fri 9 Oct 2026Hugh Fenton is Head of Data at Wrenfield Property Management and the CRM champion. He led the evaluation and onboarding, and says the brain speeds up complaint files, but use is narrow and a stale-data ticket in July 2026 affected him directly.
Role: Head of Data and CRM champion. He joined the discovery, demo, proposal and kickoff calls, and has a platform user created on 7 Mar 2026, not an admin. Toby Cowell holds most of the system knowledge.
Influence: Chris Jagger, Finance Director, led on cost and cancellation in the 6 Jan 2026 proposal call. Hugh is the only person who spoke about value, but the evidence does not show who signs the order form.
Watch: On 10 Aug 2026 he reported about two active users a day and roughly fifteen questions a week. The nightly refresh failure in July 2026 left data stale before his presentation. His replies are short and agreeable, so confirm the team demo and quarterly QBR happen.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Wrenfield Property Management | Head of Data | champion | hugh.fenton@wrenfield.example |
Activity
- 10 Aug 2026callWrenfield Property Management / BG-Demo – Check In
- 6 Aug 2026email threadQuick check-in call
- 21 Jul 2026ticketDashboards not updating
- 31 Mar 2026callWrenfield Property Management / BG-Demo – Onboarding
- 19 Mar 2026eventBG-Demo webinar
+41 - 18 Mar 2026callWrenfield Property Management / BG-Demo – Onboarding
- 11 Mar 2026callWrenfield Property Management / BG-Demo – Onboarding
- 7 Mar 2026email threadWebinar, 19 Mar 2026
- 4 Mar 2026callWrenfield Property Management / BG-Demo – Kickoff
- 26 Feb 2026email threadGetting the kickoff scheduled
- 6 Jan 2026callWrenfield Property Management / BG-Demo – Proposal
- 30 Dec 2025email threadProposal review
- 18 Dec 2025email threadDemo follow-up
+2 - 18 Dec 2025callWrenfield Property Management / BG-Demo – Demo+2
- 4 Dec 2025callWrenfield Property Management / BG-Demo – Discovery
- 2 Dec 2025email threadDiscovery call
- 10 Nov 2025dealWrenfield Property Management – New
- 16 Oct 2025eventBG-Demo webinar
+35 - 2 Oct 2025email threadWebinar invitation