Shannon Lockwood
Person
Marsden Vale Recruitment · admin
Shannon Lockwood is the Resourcing Coordinator and sole named admin at Marsden Vale Recruitment. She is the main hands-on user and raises most tickets. The evidence does not show her as a budget holder.
- Last contact 8 Jan 26
- made from
Who they are
Insight
As at Fri 9 Oct 2026Shannon Lockwood is the Resourcing Coordinator and sole named admin at Marsden Vale Recruitment. She is the main hands-on user and raises most tickets. The evidence does not show her as a budget holder.
Role: CRM contact and platform admin since the Starter kickoff, where she confirmed she is the main admin. She asked about outgrowing Starter on the 18 Jul 2024 demo, and raised Sandbox access in a Jan 2026 ticket.
Influence: She shapes day-to-day use. She asked 691 of 2723 questions in the last 12 months, 25% of the organisation's questions, and 27% in the last 90 days. That is a key-person risk. Jonathan, the MD, joined the kickoff at her invitation; the evidence does not show who owns budget or finance.
Watch: Connector and data-quality tickets recur, including duplicates on 4 Sep 2026. She declined Sandbox in Jan 2026, but asked for CSV dashboard export for external clients in May 2026, a possible expansion signal.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Marsden Vale Recruitment | Resourcing Coordinator | admin | shannon.lockwood@marsdenvale.example |
Activity
- 4 Sep 2026ticketHow to filter search results by date
- 4 Sep 2026ticketData quality issue: duplicate records
- 24 Jul 2026ticketIncorrect row count in search results
- 5 May 2026ticketDashboard export format
- 1 Apr 2026ticketFeature request: additional columns in roles view
- 10 Mar 2026ticketCandidate records showing duplicate entries
- 8 Jan 2026email threadFollow-up, Sandbox environment
- 7 Jan 2026ticketUrgent, can't access the brain
- 26 Nov 2025ticketQuestion about data export
- 12 Aug 2025email threadHelpdesk connector not syncing
- 11 Aug 2025ticketHow to filter dashboard by date
- 22 Apr 2025ticketCRM sync stopped loading
- 17 Apr 2025eventBG-Demo webinar
+32 - 20 Mar 2025ticketNew user can't log in
- 12 Mar 2025ticketData not refreshing overnight
- 8 Nov 2024callMarsden Vale Recruitment / BG-Demo – Training
- 28 Oct 2024callMarsden Vale Recruitment / BG-Demo – Onboarding
- 15 Oct 2024callMarsden Vale Recruitment / BG-Demo – Onboarding
- 10 Oct 2024email threadOnboarding kickoff, scheduling
- 8 Oct 2024callMarsden Vale Recruitment / BG-Demo – Onboarding
- 30 Sep 2024callMarsden Vale Recruitment / BG-Demo – Kickoff
+1 - 18 Jul 2024callMarsden Vale Recruitment / BG-Demo – Demo
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