Kelly Swainston
Person
Thackwray Logistics · champion
Kelly Swainston is the CRM champion at Thackwray Logistics and the day-to-day owner of the Growth subscription. She defends its value in renewal calls but has not given a pound figure. Her platform user was deactivated on 6 Mar 2026.
Who they are
Insight
As at Fri 9 Oct 2026Kelly Swainston is the CRM champion at Thackwray Logistics and the day-to-day owner of the Growth subscription. She defends its value in renewal calls but has not given a pound figure. Her platform user was deactivated on 6 Mar 2026.
Role: Head of Client Management and CRM champion. She came to BG-Demo first, bought for service-review prep, and her platform user was created on 4 Apr 2025 with admin rights. That user was deactivated on 6 Mar 2026.
Influence: Steven Holroyd, the Finance Director, signs off and decides on renewal. Kelly shapes his view: in July 2025 she would not go to him without usage facts. Calls from Jan 2026 to Mar 2026 show him challenging value while she backed the product without a pound figure.
Watch: The evidence does not show how the renewal ended or why her user was deactivated. Confirm her current status and who now speaks for the account.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Thackwray Logistics | Head of Client Management | champion | kelly.swainston@thackwray.example |
Activity
- 3 Mar 2026ticketDashboard sorting not working correctly
- 3 Mar 2026callThackwray Logistics / BG-Demo – Renewal
+2 - 23 Feb 2026callThackwray Logistics / BG-Demo – QBR+2
- 12 Jan 2026callThackwray Logistics / BG-Demo – Renewal+2
- 2 Jan 2026dealThackwray Logistics – Renewal
- 24 Nov 2025email threadCheck-in notes and next steps
- 21 Nov 2025callThackwray Logistics / BG-Demo – Check In
- 13 Nov 2025email threadCheck-in call: finding a time
- 17 Oct 2025ticketHow do I export the client review data?
- 7 Oct 2025ticketRequest for dashboard date filters
- 17 Sep 2025callThackwray Logistics / BG-Demo – Check In
- 12 Sep 2025email threadQuick check-in next week?
- 28 Aug 2025email threadFollow-up from our QBR
+1 - 27 Aug 2025callThackwray Logistics / BG-Demo – QBR+1
- 28 Jul 2025email threadCheck-in notes
- 25 Jul 2025callThackwray Logistics / BG-Demo – Check In
- 21 Jul 2025email threadFinding a time for our check-in
- 7 Jul 2025email threadFollowing up on your support ticket
- 4 Jul 2025ticketOrders connector not syncing
- 22 May 2025callThackwray Logistics / BG-Demo – Onboarding
- 8 May 2025callThackwray Logistics / BG-Demo – Onboarding
- 24 Apr 2025callThackwray Logistics / BG-Demo – Onboarding
- 22 Apr 2025callThackwray Logistics / BG-Demo – Onboarding
- 17 Apr 2025ticketGetting started with client dashboards
- 14 Apr 2025email threadFollow-up: kickoff call+1
- 11 Apr 2025callThackwray Logistics / BG-Demo – Kickoff+1
- 14 Feb 2025email threadProposal for Thackwray: next steps
- 13 Feb 2025callThackwray Logistics / BG-Demo – Proposal
- 6 Feb 2025email threadFinding a time to walk through the proposal
- 22 Jan 2025email threadDemo follow-up and the data questions
+1 - 21 Jan 2025callThackwray Logistics / BG-Demo – Demo+1
- 16 Jan 2025email threadBooking the demo on your own data
- 6 Jan 2025email threadFollowing up on our discovery call
- 3 Jan 2025callThackwray Logistics / BG-Demo – Discovery
- 23 Dec 2024email threadFinding a time for a discovery conversation
- 12 Dec 2024dealThackwray Logistics – New