Alan Rennie
Person
Kenmure Business Telecom · admin
Alan Rennie is the hands-on admin and heaviest named user at Kenmure Business Telecom. He asks 7% of questions, raises most tickets and is the only admin named in calls. He is not the buyer: Robert Lindsay signs and is questioning value.
- Last contact 4 Sep 26
- made from
Who they are
Insight
As at Fri 9 Oct 2026Alan Rennie is the hands-on admin and heaviest named user at Kenmure Business Telecom. He asks 7% of questions, raises most tickets and is the only admin named in calls. He is not the buyer: Robert Lindsay signs and is questioning value.
Role: Billing and Data Analyst in Glasgow, CRM role admin, with a platform user created on 28 Aug 2025. He owns the connectors and mappings, builds dashboards and raised most of the tickets on record.
Influence: He shapes day-to-day adoption, not price or scope. Shona Baird sponsors the work and Robert Lindsay, the finance director, decides commercially. Alan's share of questions is 7% over both the last 12 months and the last 90 days.
Watch: He is repeatedly named as the single admin, and a second admin was never confirmed in the calls. Connectors have stopped after customer-side credential changes. A duplicate records ticket is pending on his action as of 9 Oct 2026, and the 3 Sep 2026 QBR asked him for an unused seat list.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Kenmure Business Telecom | Billing and Data Analyst | admin | alan.rennie@kenmure.example |
Activity
- 8 Oct 2026ticketData quality, duplicate account records
- 4 Sep 2026email threadQBR follow-up and next steps
+1 - 3 Sep 2026callKenmure Business Telecom / BG-Demo – QBR+1
- 21 Aug 2026ticketPerformance, slow dashboard queries
- 17 Jul 2026ticketConnector sync issue
- 3 Jul 2026ticketHow do I add a new connector
- 4 Jun 2026ticketSlow query responses on billing dashboard
- 28 May 2026ticketHow to export customer data for reports
- 21 May 2026ticketDuplicate customer records
- 13 Apr 2026ticketOrder count mismatch between brain and CRM
- 7 Apr 2026email threadYour support request: follow-up
- 2 Apr 2026ticketDashboard timeout issue
- 19 Mar 2026eventBG-Demo webinar
+41 - 18 Mar 2026ticketDashboard design guidance for customer service
- 11 Mar 2026ticketHelp with querying faulted circuits
- 5 Mar 2026callKenmure Business Telecom / BG-Demo – QBR+1
- 25 Feb 2026ticketHow to join data from multiple connectors
- 13 Feb 2026ticketSalesforce connector stopped syncing
- 11 Feb 2026ticketSlow query performance
- 2 Feb 2026ticketCreating custom reports
- 2 Dec 2025callKenmure Business Telecom / BG-Demo – Training
- 1 Dec 2025callKenmure Business Telecom / BG-Demo – Onboarding
- 24 Nov 2025callKenmure Business Telecom / BG-Demo – Onboarding
- 17 Nov 2025callKenmure Business Telecom / BG-Demo – Onboarding
- 11 Nov 2025callKenmure Business Telecom / BG-Demo – Onboarding
- 10 Nov 2025email threadChecking the fix has held
- 7 Nov 2025ticketEnabling single sign-on
- 3 Nov 2025email threadFollowing up on your support request
- 3 Nov 2025email threadOnboarding sessions: finding a time
- 3 Nov 2025callKenmure Business Telecom / BG-Demo – Onboarding
- 31 Oct 2025ticketDuplicate records appearing in results
- 29 Oct 2025ticketHelp getting started with the dashboard builder
- 29 Oct 2025email threadOnboarding session follow-up
- 27 Oct 2025callKenmure Business Telecom / BG-Demo – Onboarding
- 21 Oct 2025callKenmure Business Telecom / BG-Demo – Onboarding
- 14 Oct 2025callKenmure Business Telecom / BG-Demo – Onboarding
- 13 Oct 2025ticketAccess permissions, user cannot view account dashboard
- 7 Oct 2025callKenmure Business Telecom / BG-Demo – Onboarding
- 6 Oct 2025email threadOnboarding session scheduling
- 1 Oct 2025ticketHow to filter dashboards by date range
- 29 Sep 2025callKenmure Business Telecom / BG-Demo – Onboarding
- 24 Sep 2025email threadOnboarding: connector session and data check
- 15 Sep 2025callKenmure Business Telecom / BG-Demo – Onboarding
- 5 Sep 2025email threadScheduling the onboarding sessions
- 2 Sep 2025ticketConnector sync issue
- 7 Jul 2025email threadFollowing up on Monday's demo
+1 - 7 Jul 2025callKenmure Business Telecom / BG-Demo – Demo+1
- 12 Mar 2025eventData leaders conference (BG-Demo stand)
+12 - 18 Apr 2024eventBG-Demo webinar
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