Shona Baird
Person
Kenmure Business Telecom · champion
Shona Baird is the day-to-day champion and sponsor at Kenmure Business Telecom, and an admin on the platform. She backs the single fault view but does not decide price: Robert Lindsay signs. Her praise sits alongside falling use.
Who they are
Insight
As at Fri 9 Oct 2026Shona Baird is the day-to-day champion and sponsor at Kenmure Business Telecom, and an admin on the platform. She backs the single fault view but does not decide price: Robert Lindsay signs. Her praise sits alongside falling use.
Role: Head of Customer Operations and named sponsor of the Enterprise implementation since the 1 Sep 2025 kickoff. She chases internal blockers, such as the billing file, and brings her teams into sessions.
Influence: she shapes adoption and the internal story, but said any decision on price or scope goes through Robert. The CFO sets the commercial outcome.
Watch: use fell to about twenty-five active users a day by the 3 Sep 2026 QBR, with account managers the group that stopped. The 7 Apr 2026 late refresh tickets tested her confidence. A second admin was repeatedly promised and the evidence does not show it was named.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Kenmure Business Telecom | Head of Customer Operations | champion | shona.baird@kenmure.example |
Activity
- Upcoming
- 12 Oct 2026upcoming callKenmure Business Telecom / BG-Demo – Check In
- Held
- 4 Sep 2026email threadQBR follow-up and next steps
+1 - 3 Sep 2026callKenmure Business Telecom / BG-Demo – QBR+1
- 25 Aug 2026email threadBooking the QBR
- 10 Aug 2026callKenmure Business Telecom / BG-Demo – Check In
- 27 Jul 2026callKenmure Business Telecom / BG-Demo – Renewal
+2 - 7 Jul 2026ticketDashboard widget showing incorrect numbers
- 24 Jun 2026ticketSetting up dashboard access for the service desk team
- 15 Jun 2026callKenmure Business Telecom / BG-Demo – Renewal+2
- 29 May 2026dealKenmure Business Telecom – Renewal
- 7 Apr 2026callKenmure Business Telecom / BG-Demo – Check In
- 1 Apr 2026email threadQuick check-in call
- 5 Mar 2026callKenmure Business Telecom / BG-Demo – QBR+1
- 2 Mar 2026email threadQuarterly review: finding a date
- 4 Feb 2026callKenmure Business Telecom / BG-Demo – Check In
- 2 Dec 2025callKenmure Business Telecom / BG-Demo – Training
- 1 Dec 2025callKenmure Business Telecom / BG-Demo – Onboarding
- 27 Nov 2025email threadTraining sessions: getting dates in the diary
- 24 Nov 2025callKenmure Business Telecom / BG-Demo – Onboarding
- 20 Nov 2025eventBG-Demo webinar
+41 - 17 Nov 2025callKenmure Business Telecom / BG-Demo – Onboarding
- 31 Oct 2025email threadSupport follow-up on your recent ticket
- 30 Oct 2025ticketGetting started with dashboards
- 7 Oct 2025callKenmure Business Telecom / BG-Demo – Onboarding
- 29 Sep 2025callKenmure Business Telecom / BG-Demo – Onboarding
- 15 Sep 2025callKenmure Business Telecom / BG-Demo – Onboarding
- 2 Sep 2025email threadKickoff follow-up and security review next steps+1
- 1 Sep 2025callKenmure Business Telecom / BG-Demo – Kickoff+1
- 28 Aug 2025email threadKickoff scheduling
- 22 Jul 2025email threadProposal for Kenmure Business Telecom
- 21 Jul 2025callKenmure Business Telecom / BG-Demo – Proposal
- 11 Jul 2025email threadFinding a time to go through the proposal
- 7 Jul 2025email threadFollowing up on Monday's demo
+1 - 7 Jul 2025callKenmure Business Telecom / BG-Demo – Demo+1
- 23 Jun 2025email threadFollowing up on our discovery call
- 23 Jun 2025callKenmure Business Telecom / BG-Demo – Discovery
- 13 Jun 2025email threadSetting up a discovery call
- 5 Jun 2025dealKenmure Business Telecom – New
- 15 Feb 2024eventBG-Demo webinar
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