Siân Pritchard
Person
Brimscombe Energy · champion
Head of Customer Data and Insight at Brimscombe Energy and the account's champion since discovery. She shapes the Enterprise renewal because Graham Tovey will not sign without her view. She wants a measured value case and a wider user base.
Who they are
Insight
As at Fri 9 Oct 2026Head of Customer Data and Insight at Brimscombe Energy and the account's champion since discovery. She shapes the Enterprise renewal because Graham Tovey will not sign without her view. She wants a measured value case and a wider user base.
Role: CRM champion and platform admin since 10 Jan 2025. She ran onboarding with Nikhil Rao, raises most tickets, and has agreed to act as a reference and speak at a customer event.
Influence: Graham Tovey, the Chief Customer Officer, repeatedly says he will not sign without her view. On the 1 Oct 2026 renewal call she was leaning yes, on condition of a measured value case. Signature is targeted for 20 Nov 2026.
Watch: She will not claim savings she has not measured. She says she and a few others ask most of the questions, which is a key-person risk. She was frustrated by the July 2026 refresh failures, so keep her informed early.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Brimscombe Energy | Head of Customer Data and Insight | champion | sian.pritchard@brimscombe.example |
CRMmade from
Activity
- 1 Oct 2026callBrimscombe Energy / BG-Demo – Renewal
+2 - 24 Sep 2026email threadFollow-up from the quarterly review+2
- 23 Sep 2026callBrimscombe Energy / BG-Demo – QBR+2
- 16 Sep 2026dealBrimscombe Energy – Renewal
- 15 Sep 2026email threadGetting the quarterly review in the diary
- 15 Sep 2026callBrimscombe Energy / BG-Demo – Renewal
+3 - 14 Sep 2026email threadFollowing up on your support ticket
- 11 Sep 2026ticketOnboarding access for new team member
- 17 Aug 2026email threadNotes from our check-in
- 14 Aug 2026callBrimscombe Energy / BG-Demo – Check In
- 12 Aug 2026ticketCustomer data connector sync stopped
- 11 Aug 2026email threadFinding a time for our check-in
- 4 Aug 2026email threadJuly incident and a reference request
+1 - 24 Jul 2026email threadNightly refresh in July and the Enterprise credit
- 22 Jul 2026ticketNightly refresh failed again, data still stale
- 21 Jul 2026ticketNightly refresh did not complete, dashboards showing stale data
- 17 Jul 2026callBrimscombe Energy / BG-Demo – Check In
- 9 Jul 2026email threadQuick check-in before the summer
- 29 Jun 2026email threadThanks for the QBR: notes and next steps+1
- 26 Jun 2026callBrimscombe Energy / BG-Demo – QBR+1
- 24 Jun 2026email threadGetting the next QBR in the diary
- 11 Jun 2026eventBG-Demo Customer Day London
+116 - 26 May 2026email threadInvitation: BG-Demo Customer Day London, Thursday 11 June 2026
- 19 May 2026email threadNotes from our check-in
- 18 May 2026callBrimscombe Energy / BG-Demo – Check In
- 13 May 2026email threadFinding a time for our check-in
- 15 Apr 2026callBrimscombe Energy / BG-Demo – Check In
- 8 Apr 2026email threadFinding a time for the next check-in
- 26 Mar 2026email threadFollow-up from the QBR+2
- 25 Mar 2026callBrimscombe Energy / BG-Demo – QBR+2
- 24 Mar 2026email threadCustomer Day London: speaking slot
- 19 Mar 2026email threadQuarterly business review: finding a date
- 11 Mar 2026ticketHow to structure a complaints trend dashboard
- 20 Feb 2026callBrimscombe Energy / BG-Demo – Check In
- 17 Feb 2026callBrimscombe Energy / BG-Demo – QBR+2
- 12 Feb 2026email threadFinding a time for our next check-in
- 26 Jan 2026callBrimscombe Energy / BG-Demo – Check In
- 22 Jan 2026email threadCheck-in call: finding a time
- 15 Jan 2026ticketDashboard query returning incomplete results
- 30 Dec 2025email threadFollow-up from our QBR conversation+1
- 29 Dec 2025callBrimscombe Energy / BG-Demo – QBR+1
- 18 Dec 2025email threadScheduling our QBR
- 26 Nov 2025ticketFeature request: Export conversation history for customers
- 3 Nov 2025callBrimscombe Energy / BG-Demo – Check In
- 24 Oct 2025email threadFinding time for a check-in
- 16 Oct 2025eventBG-Demo webinar
+35 - 10 Oct 2025dealBrimscombe Energy – Renewal
- 9 Oct 2025email threadInvitation: BG-Demo webinar on Thursday 16 October 2025
- 24 Sep 2025email threadFollow-up from the quarterly review+2
- 23 Sep 2025callBrimscombe Energy / BG-Demo – QBR+2
- 16 Sep 2025email threadQuarterly review: timing and agenda
- 15 Sep 2025ticketFeature request: sharing dashboards with non-admin users
- 8 Sep 2025ticketRenewal invoice details
- 29 Aug 2025callBrimscombe Energy / BG-Demo – Check In
- 21 Aug 2025email threadFinding a time for our next check-in
- 1 Aug 2025email threadSupport follow-up on your recent ticket
- 31 Jul 2025ticketHow to filter search results by date
- 31 Jul 2025callBrimscombe Energy / BG-Demo – Check In
- 23 Jul 2025email threadScheduling our next check-in
- 3 Jul 2025email threadFollowing up on our QBR+2
- 2 Jul 2025callBrimscombe Energy / BG-Demo – QBR+2
- 25 Jun 2025ticketCustomer record inconsistency between systems
- 25 Jun 2025email threadFinding a time for your quarterly review
- 6 Jun 2025ticketSites data refresh running slower than usual
- 27 May 2025callBrimscombe Energy / BG-Demo – Check In
- 16 May 2025email threadCatching up on how the brain is going
- 6 May 2025callBrimscombe Energy / BG-Demo – Check In
- 28 Apr 2025email threadBooking our next check-in
- 25 Mar 2025callBrimscombe Energy / BG-Demo – Onboarding
- 18 Mar 2025callBrimscombe Energy / BG-Demo – Onboarding
- 10 Mar 2025callBrimscombe Energy / BG-Demo – Onboarding
- 5 Mar 2025ticketNew user account for key accounts team member
- 4 Mar 2025callBrimscombe Energy / BG-Demo – Onboarding
- 17 Feb 2025callBrimscombe Energy / BG-Demo – Onboarding
- 10 Feb 2025callBrimscombe Energy / BG-Demo – Onboarding
- 3 Feb 2025callBrimscombe Energy / BG-Demo – Onboarding
- 30 Jan 2025ticketProvision new user accounts for compliance team
- 21 Jan 2025email threadFollow-up from kickoff: access, roles and next steps+2
- 20 Jan 2025callBrimscombe Energy / BG-Demo – Kickoff+2
- 10 Jan 2025email threadKickoff scheduling for the Brimscombe brain
- 2 Dec 2024email threadFollowing up on our negotiation call+1
- 2 Dec 2024callBrimscombe Energy / BG-Demo – Negotiation+1
- 31 Oct 2024email threadBrimscombe proposal: follow-up and questions
- 30 Oct 2024callBrimscombe Energy / BG-Demo – Proposal
- 24 Oct 2024email threadProposal walk-through: finding a time
- 15 Oct 2024email threadAfter the demo: next steps and the proposal
- 14 Oct 2024callBrimscombe Energy / BG-Demo – Demo
- 10 Oct 2024email threadGetting a time in for the demo on your data
- 2 Oct 2024email threadFollow-up from the demo and the Snowflake questions+1
- 30 Sep 2024callBrimscombe Energy / BG-Demo – Demo+1
- 25 Sep 2024email threadScheduling the demo
- 2 Sep 2024email threadFollowing up on discovery
- 2 Sep 2024callBrimscombe Energy / BG-Demo – Discovery
- 22 Aug 2024email threadDiscovery call: finding a time
- 31 Jul 2024dealBrimscombe Energy – New
CRMmade from