Lorna Wishart
Person
Marchbank Couriers · champion
Lorna Wishart was the day-to-day champion at Marchbank Couriers, leading Starter adoption from discovery in 2023. Her platform user was deactivated on 23 Nov 2024. The evidence does not show who now champions the account.
Who they are
Insight
As at Fri 9 Oct 2026Lorna Wishart was the day-to-day champion at Marchbank Couriers, leading Starter adoption from discovery in 2023. Her platform user was deactivated on 23 Nov 2024. The evidence does not show who now champions the account.
Role: Customer Services Manager in Edinburgh, CRM role champion. She was the only customer voice in discovery and demo, and chased IT for credentials at kickoff. She raised the Zendesk and CRM tickets and was not an admin; Calum Sneddon was to manage user access.
Influence: Derek Imrie said he would move forward if Lorna was happy, so her view shaped the buying decision. Derek and Pamela Lyall handled price, terms and signing.
Watch: Her user was deactivated on 23 Nov 2024, after the 30 Sep 2024 renewal call and the 15 Oct 2024 ticket. The evidence does not show why, or whether she left. Use stayed within customer services, so the account may have lost its main user.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Marchbank Couriers | Customer Services Manager | champion | lorna.wishart@marchbank.example |
Activity
- 20 Nov 2025eventBG-Demo webinar
+41 - 15 Oct 2024ticketCRM connector not syncing latest data
- 30 Sep 2024callMarchbank Couriers / BG-Demo – Renewal
+2 - 23 Aug 2024dealMarchbank Couriers – Renewal
- 18 Apr 2024eventBG-Demo webinar
+11 - 12 Apr 2024email threadWebinar for customer service teams
- 21 Feb 2024ticketNew customer records not appearing in search
- 8 Jan 2024callMarchbank Couriers / BG-Demo – Training
- 4 Dec 2023callMarchbank Couriers / BG-Demo – Kickoff
- 10 Oct 2023callMarchbank Couriers / BG-Demo – Negotiation
+2 - 13 Sep 2023email threadStarter proposal
- 11 Sep 2023callMarchbank Couriers / BG-Demo – Proposal
- 10 Aug 2023callMarchbank Couriers / BG-Demo – Demo
- 10 Jul 2023callMarchbank Couriers / BG-Demo – Discovery
- 7 Jun 2023dealMarchbank Couriers – New