Menlo Quay Medical

Executed order form, MSA and DPA, all signed 12 Dec 2025, put Menlo Quay Medical on Growth at £50k a year plus £12k implementation, running 29 Dec 2025 to 28 Dec 2026. Two drafts were superseded. No renewal or notice mechanism is written in.

Executed: The order form signed 12 Dec 2025 sets Growth at £50k a year, billed annually in advance, plus a £12k one-off implementation. The term runs 29 Dec 2025 to 28 Dec 2026.

Executed: The signed MSA and signed DPA carry the same date. The MSA repeats the order form's price, service levels and term, and the DPA sets data protection terms with no price.

Open items: Two drafts remain on file, Proposal v1 of 19 Nov 2025 and MSA v2 of 2 Dec 2025. The executed copies superseded both on 12 Dec 2025.

Open items: The 24 Nov 2025 proposal is stored as final, but it is a proposal, not a contract.

Contradictions: None found on price, service levels, dates or scope. The draft MSA matches the executed copies, and the proposals' £62k is a first-year deal total including implementation, not the annual price.

Contradictions: The 31 Dec 2025 onboarding plan and the 26 May 2026 QBR deck label £50k as contracted annual recurring revenue. The executed order form words it as the subscription price.

Commitments:

• Availability 99.5% and P1 first response of 1 business hour.
• Nightly refresh complete by 07:00 customer local time on business days.
• Service credit of 10% of one month's fee, for availability only; stale data earns no credit.
• Payment 30 days from invoice date.
• DPA: processing only on the customer's instructions, advance notice of new sub-processors, breach notice without undue delay.

Gaps: The executed paper states no renewal mechanism or notice period, names no customer signatory and commits no connector go-live dates. As of 9 Oct 2026 the 28 Dec 2026 end date falls inside the 90-day renewal notice window.

Gaps: The 26 May 2026 QBR showed about seven active users against 40 licences and no measured value figure. It names Matteo Ricci as account owner, but his current employment is not shown and should be checked against HR.

Gaps: This roll-up covers all nine documents held.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026