Grayling Peak Software

This quarter holds one read, the 5 May 2026 demo call.

Demo: Theo Gallagher ran a live query across HubSpot and Zendesk in two to three seconds. Mackenzie and Sierra asked about saved queries, access for Sierra, data freshness and implementation.

Customer view: Mackenzie said the brain was what they needed and asked when they could start. Sierra asked whether she could use it herself and what support follows launch.

Commercial: The pitch was Starter, with four weeks of implementation and a six-month CSM check-in. Jordan Pike was to send the order form and MSA, with timing of June or sooner.

Open at the end: The read does not show a signed order form, so the sale stays open. Sierra's question about support after launch is the point to answer early, since Starter offers only the six-month check-in.

Outreach: On 20 Mar 2026 Jordan Pike offered Mackenzie Pruett a 30-minute discovery call. On 25 Mar 2026 she replied that she was open to a conversation and proposed Wednesday afternoon, without raising needs, budget or a rival.

Discovery: Jordan ran the call on 30 Mar 2026 with Mackenzie and Cody. They described booking, ticket and usage data spread over different systems, and agreed a demo on their own HubSpot and helpdesk data.

Customer view: Cody said they cannot easily tell which customer segments are growing and which are churning. Mackenzie named herself, a couple of analysts and the finance director as likely users.

Commercial: Jordan pitched Starter at twenty-eight thousand a year with a four-week implementation. The Starter v2 list price is £22k, and he promised a quarterly check-in where Starter includes a six-monthly one.

Open at the end: Jordan is to send the access request and book the demo. He is also to confirm price and check-in terms against the price book before any proposal; the evidence does not show why the quote differs from list. Cody asked about outgrowing Starter, which points to Growth later.