Gilberdyke Freight

Demo: On 5 Oct 2023 Mick Rhodes took part in a second demo and asked about customer-facing access, which Growth does not offer. He accepted nightly refresh and an eight-week go-live, and asked what happens if they upgrade later.

Upgrade path: Tom Ashdown said the move would be to Enterprise, with no rush. Mick raised external customer access unprompted, so it is an upgrade opportunity.

Proposal: On 18 Oct 2023 Carole Ellerker, Finance Director, and Mick said they wanted to proceed on Growth. Year one is £56k, subscription and implementation bundled, invoiced upfront.

Customer questions: Carole pressed on cost after year one, unused capacity and payment terms. She also asked whether they could go live before year-end.

Open at the end: No signed order form is shown. Year two was described only as the standard Growth subscription fee, to be confirmed closer to renewal, which may surprise the finance director. Tom still had to check with finance whether quarterly billing can be offered. The contract renews automatically 90 days before it ends.

Discovery: On the 31 Aug 2023 call, Mick Rhodes and Carole Ellerker described a TMS, separate warehouse software and spreadsheets, with no single view. Carole said invoicing from that data is manual and error-prone.

Pricing: Tom Ashdown positioned Growth at £12k implementation and £44k a year, which Carole summed as fifty-six for year one. His answer on value was general and gave no figure, and Carole, a finance director, will test cost against value.

Demo: On 25 Sep 2023 Tobias Renwick demoed on a sandbox with Salesforce, the WMS and Xero connected, for Mick and Ricky Blanchard. Tom proposed four connectors to start, including email from Google Workspace, and quoted 56,000 for the first year with about eight weeks to go live.

Go-ahead: Mick said "Let's go with it", subject to review of the security spec and contract by his tech and legal teams. Sentiment was positive on both calls.

Open at the end: No signed order form is shown. The demo did not name the tier, and the first-year figure is a quote, not an executed price. Tom was to send the security spec and contract by end of week, and Tobias was to be the technical contact during implementation.

One read: this period holds a single news read, so the digest is short.

News, 7 Jun 2023: Humber Freight Wire reported that Gilberdyke Freight, based in Goole, had secured twelve million pounds in funding to support its port and warehouse operations. A spokesperson said further details would follow.

What changed: nothing at the account. The item names no buyer, executive or system change, and it does not say who provided the funds or how they will be split. The read rates it low significance and neutral importance, as background only.

Opportunity: the read notes that growing port and warehouse operations may later create demand for a joined-up view of accounts, though the item does not say so.

Open at the end: the promised further details on how the funds will be used had not been reported in this period. There were no calls, emails or tickets in the period, so the evidence does not show customer sentiment.