Brigstock Vane Lettings

Only read: the period holds one email thread, dated 14 Feb 2026, titled as a conference invitation to Manchester. Alice Brewer invited Sam Cheney, a Block Manager, to visit the BG-Demo booth at the Data leaders conference on 11 Mar 2026.

Customer view: the thread has no customer response, so the evidence does not show any interest, attendance or follow-up.

What changed: nothing in the reads shows a change in sentiment, people, commitments, problems or price. The read treats the message as marketing outreach, not account management.

Open at the end: no action is stated and no ticket, call, news item or renewal conversation appears in the period. The reads do not show whether Sam attended the conference.

Webinar invitation: the period holds one read, an email thread dated 9 Sep 2024. Nell Ashcombe invited Robert Vane, a Director at Brigstock Vane Lettings, to a 19 Sep 2024 webinar on streamlining operations and reducing manual work in property and lettings.

Customer view: the thread has no reply from Robert, so his interest is not shown. The read rates the thread as neutral in sentiment and promotional only.

Open at the end: nothing is open. No next step, risk or opportunity is recorded, and the evidence does not show whether Robert attended the webinar.

Outreach: On 16 May 2023 Nell Ashcombe pitched a discovery call on reducing manual tenant and property data work. Amy Tebbutt, Head of Lettings Operations, said she would like to explore it, and Nell proposed a forty-five minute call at 10:00 the following Tuesday.

Discovery: The 22 May 2023 call included Amy and Robert Vane. Amy's pain is matching properties, tenants and invoices across lettings software, accounting and emails. Robert first asked whether it was a reporting layer, then asked about cost and support.

Commercial: Starter was quoted at twenty-five thousand five hundred pounds for the first year, covering implementation and subscription. Nell estimated roughly eight weeks to go live.

Sentiment: Amy said they should move forward and Robert agreed. Both reads are positive, but this is early interest, not a signed commitment.

Open at the end: Nell was to send Amy the discovery form the same day, book a follow-up call and build the proposal within a week. The CRM was not named and the four connectors were not confirmed. Robert's reporting-layer framing may mean expectations centre on dashboards. The thread does not show Amy confirming the call slot, though the call took place.