Quennell Harte

Starter order form signed 3 Jul 2026: £22k a year plus £6,000 implementation, term 17 Jul 2026 to 16 Jul 2027, 99.5% availability. Two drafts are superseded. The signed MSA and the order form disagree on the first invoice trigger and the renewal notice.

Executed: The signed order form of 3 Jul 2026 sets a Starter subscription of £22k billed annually in advance, plus £6,000 one-off implementation, for a total contract value of £28k. The term runs from 17 Jul 2026 to 16 Jul 2027.

Sophie Ling signed the order form for BG-Demo. A Chief Operations Officer signed for Quennell Harte and is named only by title. The signed Master Services Agreement and the signed Data Processing Agreement carry the same date.

Open items: Proposal v1 of 20 May 2026 is marked draft, and its 30-day validity has passed. The draft Master Services Agreement v2 of 12 Jun 2026 was superseded on 3 Jul 2026 by the signed agreement.

Contradictions:

• The 26 May 2026 proposal shows implementation as included. The executed order form charges £6,000 one-off.
• The signed agreement makes the first invoice due within 30 days of go-live. The order form sets payment at 30 days from invoice.
• The signed agreement requires 90 days' written notice before expiry. The order form states no renewal or notice terms.
• The 12 Jun 2026 draft agreement sets the nightly refresh by 07:00 UK time. The order form says customer local time.

Commitments: The order form sets 99.5% availability and a P1 first response within 4 business hours. It also sets a nightly refresh by 07:00 customer local time on business days, and a 5% service credit for availability breach only.

The signed Data Processing Agreement requires processing within the UK and EU. It also requires deletion or return of personal data within 30 days of termination.

The 90-day notice point before 16 Jul 2027 needs to go in the diary for the renewal conversation.

Gaps: All seven documents were read. No executed document lists the promised connectors or states a go-live date, so the first invoice trigger in the signed agreement cannot yet be fixed.

The signed agreement and the Data Processing Agreement show no named signatories. The evidence does not show who signed them for either side.

The 22 Jul 2026 onboarding plan, owned by Laura Penhaligon with Amara Obi as Customer Success Manager, is not a contract. It sets all connectors live by week three but gives no calendar dates.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026