B-Viz
Harbrook Utility Services logo

Harbrook Utility Services

Prospect£0Discovery · £155k/yr
made from

AI facts

As at Fri 9 Oct 2026

Harbrook Utility Services, a Reading-based metering and field-services contractor, has no order form, no invoices and £0 ARR. No platform usage or tickets are on record. One open new Enterprise deal sits at the CRM discovery stage at £155k, with an expected close of 29 Jan 2027. A demo with Vicky Eccles is booked for 26 Oct 2026. On 15 Sep 2026 the company announced plans to expand capacity and digital capabilities.

Read from 2 calls · 3 email threads · 1 news items · 1 deals · 3 people, newest 9 Oct 26

AImade from

Profile

Updated 9 Oct 26
  • IndustryUtilities servicesSource: CRM company record
  • Websiteharbrook.exampleSource: CRM company record
  • CountryUnited KingdomSource: CRM company record · CRM code GB · Region UK
  • HQ cityReadingSource: CRM company record
  • Size800 employeesSource: CRM company record
  • CRM ownerSophie LingSource: CRM company record · Account Executive
  • TypeProspectdiffersSource: contracts and invoices (signals) · CRM stage opportunity · The sources disagree
  • StateProspectSource: AI assessment · As at Fri 9 Oct 2026 · written 21 Oct 2026
CRMmade from

AI opinion

As at Fri 9 Oct 2026

Prospect, because there is no contract or billing and the only commercial item is an open Enterprise deal at discovery. The 7 Oct 2026 call was positive and the Ofwat-regulated fit suits Enterprise. No proposal is on record yet and neither buyer has replied.

SignalsFinance readHarbrook Utility Services / BG-Demo – DiscoveryFollowing up on our discovery callHarbrook Utility Services expands operational footprintQ3 2024 digest

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

Key facts

Updated 9 Oct 26
  • Open dealDiscovery · £155,000Source: CRM deal Harbrook Utility Services – New · new deal · Expected close 29 Jan 2027 · Owner Sophie Ling
  • Last contact9 Oct 2026Email: Following up on our discovery call · On 9 Oct 2026
Computedmade from

Next step

As at Fri 9 Oct 2026
What
Sophie Ling sends the promised Enterprise proposal with timeline and pricing to Vicky Eccles and Priti Haworth ahead of the booked demo. proposal
Who
Sophie Ling Sophie Ling
When
This week by 9 Oct 2026
Why
Sophie Ling should send the promised Enterprise proposal to Vicky Eccles and Priti Haworth now, so the booked 26 Oct 2026 demo can test a priced offer. Neither buyer has replied to the 9 Oct 2026 follow-up.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

The story

As at Fri 9 Oct 2026
Prospect

Prospect: no contract, billing or usage. A new Enterprise deal at £155k sits at the CRM's discovery stage after a positive 7 Oct 2026 call, with a demo booked for 26 Oct 2026. Neither buyer has replied to the 9 Oct 2026 follow-up.

Prospect, Harbrook Utility Services has no order form, no invoices and £0 ARR. Its only commercial item is a new Enterprise deal at £155k, at the CRM's discovery stage with an expected close of 29 Jan 2027.

No platform usage or tickets are on record. On the 7 Oct 2026 call, Priti Haworth, Chief Financial Officer, said matching jobs to invoices is manual, and Vicky Eccles, Operations Director, wants access for sixty to seventy operations people.

On 15 Sep 2026 Harbrook announced plans to expand capacity and digital capabilities. The main risk is silence: neither buyer has replied to the 9 Oct 2026 follow-up, and Donna Dobson, Head of Information Security, is not yet engaged.

Sophie Ling should send the promised Enterprise proposal with pricing to Vicky and Priti by 9 Oct 2026, ahead of the demo booked for 26 Oct 2026.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

ARR journey

No ARR history: no order forms or invoices for this organisation.

Accountingmade from

Finance read

As at Fri 9 Oct 2026

Prospect, one open Enterprise deal

Standing No invoices

Harbrook Utility Services has no ARR and no billing. One open new Enterprise deal sits at discovery stage with an amount of £155k and an annual value of £125k, expected to close 29 Jan 2027. It is a forecast.

  • Open Enterprise deal at discovery is a forecast
  • Expected close 29 Jan 2027
  • No order form, ARR or billing yet
The analysis

Recurring revenue: no order form has started, so there is no ARR. The CRM shows £0 at the opportunity stage, matching the invoiced run rate and order-form ARR of £0.

Next commitment: none is contracted. The open deal's expected close is 29 Jan 2027.

Billing: there are no invoices, so nothing is owed or disputed.

Deals: the open new Enterprise deal is at discovery, created 7 Sep 2026, and is a forecast, not a win. The owner, Sophie Ling, is active in HR.

Harbrook Utility Services – NewARR by monthCRM reconciliation

Made from 1 deal · 2 fact tables

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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History by quarter

As at Fri 9 Oct 2026

Each earlier quarter in one AI digest of its calls, email threads, tickets and news, newest first; from 1 Jul 2026 the assessment reads every one of them itself.

  1. Q2 2026

    Q2 2026: one unanswered event invitation

    One read in the quarter: a marketing invitation from Alice Brewer to Vicky Eccles for a London roundtable on 26 May 2026. The thread shows no customer reply, so it adds no evidence of engagement.

    The analysis

    Event invitation: this digest rests on one read, an email thread dated 20 May 2026. Alice Brewer invited Vicky Eccles, the Operations Director at Harbrook Utility Services, to a private London roundtable on 26 May 2026 for operations and revenue leaders.

    Customer view: there is no customer response in the thread, so attendance and interest are not shown. The read rates sentiment as neutral and the voice as unknown.

    Commercial content: none. The read treats it as a marketing touchpoint with no next steps, opportunities or outstanding actions.

    Open at the end: nothing is outstanding from this thread. The quarter holds no calls, tickets, news or other email threads, so the evidence does not show how the account fared in Q2 2026.

    Revenue leaders roundtable, 26 May 2026

    Made from 1 email thread

    AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

  2. Q3 2024

    Q3 2024: one unanswered conference invitation

    One read in the period: an email thread from 26 Sep 2024 in which Sofia Marchetti invited Priti Haworth to the BG-Demo stand in Amsterdam. No customer reply is shown, so interest is not shown either way.

    The analysis

    Period: this digest rests on one read, an email thread dated 26 Sep 2024 titled as a conference invitation with no reply.

    Invitation: Sofia Marchetti invited Priti Haworth, the Chief Financial Officer, to the BG-Demo stand at the Data leaders conference in Amsterdam on 9 Oct 2024. The aim was to talk about BG-Demo's roadmap and hers.

    Customer view: the thread holds no response from Priti, so the evidence does not show interest either way. The read treats it as a relationship touchpoint, not a commercial signal.

    Open at the end: nothing is outstanding on the thread. The period shows no calls, tickets, news or pricing conversations, so it says nothing about renewal, usage or support for Harbrook Utility Services.

    Data leaders conference in Amsterdam

    Made from 1 email thread

    AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

Platform usage

No platform usage: this organisation has no tenant in product analytics.

Usagemade from

Documents

No documents in the document store for this subject.

Documentsmade from

Open deals

DealStageAmountClose
Harbrook Utility Services – Newdiscovery£155,00029 Jan 2027
CRMmade from

Open tickets

No open tickets.

Helpdeskmade from

Activity

  • Upcoming
  • 26 Oct 2026upcoming callHarbrook Utility Services / BG-Demo – Demo Sophie Ling, Hannah Lowe, Vicky EcclesHarbrook Utility Services logoSophie LingHannah LoweVicky Eccles
  • Held
  • 9 Oct 2026email threadFollowing up on our discovery call Sophie Ling, Vicky Eccles, Priti HaworthHarbrook Utility Services logoSophie LingVicky EcclesPriti Haworth
  • 7 Oct 2026callHarbrook Utility Services / BG-Demo – Discovery Sophie Ling, Vicky Eccles, Priti HaworthHarbrook Utility Services logoSophie LingVicky EcclesPriti Haworth
  • 15 Sep 2026newsHarbrook Utility Services expands operational footprint Harbrook Utility Services logo
  • 7 Sep 2026dealHarbrook Utility Services – New Sophie Ling, Vicky EcclesHarbrook Utility Services logoSophie LingVicky Eccles
  • 16 Jul 2026eventBG-Demo webinar Alice Brewer, Callum Reid, Fran Whiting, Asif Jagger, Claire Ackroyd, Jamal Edwards, Russell Bland, Adrian Mellor, Abigail Hinchliffe, Brenda Oldroyd, Maureen Ellis, Kayla Ramirez, Lieke Hermans, Beth Venn, Roy Saxton, Travis Whitaker, Chris Jagger, Ian Brearley, Rhys Gulliver, Imran Qureshi, Meredith Sullivan, Sanne Verhoeven, Stephen Arden, Amy Royle, Gail Moorcroft, Lukas Brandl, Niamh Fahy, Eoin Burke, Nicholas Pengelly, Marisol Ybarra, Siobhán Dunne, Gráinne Lynch, Maarten Zwart, Anouk Bosman, Claudia Becker, Lucas Goossens, Kendra Oakes, Jonas Hofmann, Vicky Brearley, Steve Yates, Donna Dobson, Kirsty Hollis, Sara Forsberg, Aaron Goh, Tariq Saleem, Neil Ashworth, Trent Nakamura, Bryony Searle, Nadia Bashir, Leanne Armstrong, Tomasz Wiśniewski, Joost van der Linden, Joanne Unwin, Anthony Garrow, Tracey Bainbridge, Yara El IdrissiAlice BrewerCallum ReidFran Whiting+53
  • 26 May 2026eventRevenue leaders roundtable Alice Brewer, Kofi Mensah, Ellie Rowcliffe, Derek Imrie, Priti Marsden, Brendan O'Mahony, Natasha Pryor, Imran Hussain, Daan Visser, Ruben Dekker, Andrew Pickering, Allison Pereira, Cian O'Leary, Shane Twomey, Dylan Price, Jonathan Marsden, Anita Mistry, Luke Oakes, Lindsay Pallister, Hector Villarreal, Diarmuid Kenny, Jens Maes, Jas Dhillon, Darragh Quinlan, Laurent Brisset, Rebecca Nuttall, Dan Kitching, Rebecca Ainsworth, Gillian Thewlis, Stuart Kitson, Thijs Brouwer, Julia Obermaier, Bas Vermeulen, Alexandra Peck, Margaret Crisp, Lynne Featherstone, Frank DeLuca, Birgit Wolff, Kylie Dwyer, Erik Wallin, Wesley Calhoun, Priscilla Adams, Suresh Pillai, Darryl MacKinnon, Jess Mitchell, Fiona Ingham, Vicky Eccles, Ed Kershaw, Desmond Oyelaran, Shauna Pettibone, Douglas Forsyth, Femi Olatunji, Joost van der Linden, Mirjam Hendriks, Ailsa Dunlop, Petra Lüders, Julia HartmannAlice BrewerKofi MensahEllie Rowcliffe+54
  • 20 May 2026email threadRevenue leaders roundtable, 26 May 2026 Alice Brewer, Vicky EcclesHarbrook Utility Services logoAlice BrewerVicky Eccles
  • 27 May 2025eventRevenue leaders roundtable Sofia Marchetti, Jenna Price, Helen Marsden, Ravi Atherton, Sofie Claes, Johan Ekström, Neil Entwistle, Noel Cronin, Ashley Chen, Melvin Goh, Gina Ferraro, Howard Feinberg, Nikhil Rao, Josh Pearce, Huw Bevan, Clive Wardle, Harry Kitching, Beth Venn, Mohammed Hanif, Andre Baptiste, Brent Overholt, Geneviève Lalonde, Rebecca Ainsworth, Richard Lazenby, Trevor Bulmer, Bryony Vosper, Ronan Mulcahy, Lewis Tait, Lars Bach, Hui Min Tan, Alyssa Jenkins, Emma Quinn, Priti Haworth, Alexa Fraser, Henrik Lorenz, Carl Whittle, Aoife Mulcahy, Declan Moran, Siobhán Nolan, Ronan Healy, Kayleigh Roberts, Liam Corner, Megan StathamSofia MarchettiJenna PriceHelen Marsden+40
  • 9 Oct 2024eventData leaders conference (BG-Demo stand) Sofia Marchetti, Andrew Pickering, Tariq Hussain, Iain Cruickshank, Oliver Rushworth, Søren Vestergaard, Rob Gledhill, Priti Haworth, Nadia Bashir, Abi CoombesSofia MarchettiAndrew PickeringTariq Hussain+7
  • 26 Sep 2024email threadData leaders conference in Amsterdam Sofia Marchetti, Priti HaworthHarbrook Utility Services logoSofia MarchettiPriti Haworth
CRMmade from

Contacts

CRMmade from

Evidence trail

Updated 9 Oct 26
Key
  • Source rows
  • Raw things
  • People
  • Organisation
  • Organisation AI
  • Pages
  • AI-written record (ring)
  • AI record not written yet
  • belongs to the organisation (one line per group)
  • Size: how many records a group holds
  • Columns, left to right: Source rows, Raw things, AI summaries, People, Organisation, Organisation AI, Narratives, Pages

Harbrook Utility Services' pages are written from 3 organisation-level AI texts (assessment / next steps), 2 period digests and 1 narrative-level AI text, which in turn draw on 6 AI summaries of 7 raw things (calls, tickets, emails, news), 1 usage read, 1 finance read, 3 people (3 with an AI write-up) and 2 staff (0 with an AI write-up), shown on 4 pages. 3 AI records in this trail are not written yet.

The trail as a list (block, record, entity, raw row)
Computedmade from
Sources AI · Calls · CRM · Events · Email · Web
made from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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What the data covers

DataRecords
Organisations300
People at customers1,880
BG-Demo staff records (in post and leavers)65
Calls2,593
Email threads3,882
Support tickets1,502
Documents1,582
Deals403
Invoices365
Events49
News items147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

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