Dunholm Precision

Executed Growth order form signed 10 Nov 2025 sets £51k a year for 60 users, term to 30 Nov 2026. A renewal proposal dated 24 Sep 2026 moves the price to £58k and is unsigned. All 19 documents were read.

Executed: the order form signed 10 Nov 2025 is the live contract. It covers the Growth tier with 60 licensed users at £51k a year, billed annually in advance, for 1 Dec 2025 to 30 Nov 2026.

It sits under the Master Services Agreement and the Data Processing Agreement, both signed 25 Oct 2024. The earlier executed order forms, signed 25 Oct 2024 and 10 Jul 2025, covered terms that ended 30 Nov 2025.

Open items: the renewal proposal dated 24 Sep 2026 proposes £58k a year for 60 users for the next term. It is unsigned and does not show a customer response.

The internal draft of 21 Sep 2026 carries the same £58k figure. Neither gives a reason for the rise, and both note softer usage, with the draft citing around ten active users against sixty licensed.

The proposals of Aug 2024, Jun 2025 and Sep 2025 were each followed by executed order forms, and the draft MSA of 23 Sep 2024 was superseded by the signed MSA.

Contradictions:

• The QBR of 26 Oct 2025 and the renewal proposal of 24 Sep 2025 state contracted annual recurring revenue of £47k, a figure no executed document states.
• The executed order forms state £40k net for the first term and £7,000 a year for the user expansion, each on its own paper.
• The onboarding plan of 7 Dec 2024 calls £40k contracted annual recurring revenue, but the executed order form says it is net of a 10% first-term discount.
• The renewal proposal of 24 Sep 2026 at £58k differs from the executed £51k; it is a proposed change, not agreed.

Commitments: under the 10 Nov 2025 order form, availability is 99.5% and P1 first response is 1 business hour. Credits are 10% of one month's fee per month with an availability breach, and none for data freshness.

Invoices are payable within 30 days. The Data Processing Agreement keeps data in the customer's own Snowflake account and bars transfers outside the United Kingdom without written agreement.

Gaps: the current order form states no renewal notice period or auto-renewal. Every executed document names the customer signatory only as an authorised signatory.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026