Hamza Akhtar

Hamza Akhtar is an Implementation Consultant in customer success, with 210 calls attended and 123 email threads. Recent reads cover onboarding and training at several new customers, with adoption the main open question.

Role: Hamza has been an Implementation Consultant in customer success in London since 28 Apr 2025, reporting to Sofia Marchetti. He runs connector plans, kickoffs and training for new customers.

Book: He carries 31 accounts, led by Hollowmere Care Group and Carnmoor Fleet Leasing. HR and the counts show 210 calls attended, 207 recorded calls, 123 email threads and 28 documents authored.

Evidence: Recent reads show early praise at Penwortham Mutual, where Clare Huddleston said the product was working better than she expected. At Tallowfield Health Partners and Plum Grove Staffing, use is thin.

Now: He is mid-onboarding at Brightcombe Veterinary, where connector access details and an invoice total check are open. Phil Catterall's request to add users at Penwortham Mutual shows no reply in the evidence. He has booked leave from 27 Nov 2026.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026