How they work
Insight
As at Fri 9 Oct 2026Callie Brennan left BG-Demo on 28 Mar 2025. She was an Implementation Consultant in customer success, mainly running onboarding for Enterprise and Growth customers. Her accounts need a successor wherever onboarding was unfinished.
Role: Callie was an Implementation Consultant in customer success, based in London, from 5 Jun 2023 until she left on 28 Mar 2025. She reported to Sofia Marchetti.
Book: The counts show 242 calls attended, 172 email threads and 58 tickets assigned across 41 accounts. Ardenmore Pension Administration, Brimscombe Energy and Kelbrook Mutual Insurance carried the most activity.
Evidence: The last reads are March 2025 onboarding calls and threads at Merriott Lyle Distribution, Brimscombe Energy, Strensall Merchants and Duddingston Payroll, plus Starter training at Tarnbeck Insurance Brokers. Customers describe her as clear and thorough, and one called Brimscombe's the smoothest implementation she had done.
Now: Several onboardings were open when she left: a stale branch load and a single admin at Merriott Lyle, an unconfirmed delivery connector at Strensall, and a handover to Daniel Okafor at Duddingston. The evidence does not show who took each account over.
On record
Updated 9 Oct 26Calls
Time off
| From | To | Type | Days | Status |
|---|---|---|---|---|
| 30 Jan 2025 | 3 Feb 2025 | holiday | 3 | taken |
| 27 Jan 2025 | 28 Jan 2025 | sick | 2 | taken |
| 2 Jan 2025 | 3 Jan 2025 | holiday | 2 | taken |
| 9 Dec 2024 | 11 Dec 2024 | holiday | 3 | taken |
| 14 Oct 2024 | 18 Oct 2024 | holiday | 5 | taken |
| 8 Aug 2024 | 15 Aug 2024 | holiday | 6 | taken |
| 29 Apr 2024 | 29 Apr 2024 | holiday | 1 | taken |
| 1 Mar 2024 | 7 Mar 2024 | holiday | 5 | taken |
| 22 Jan 2024 | 26 Jan 2024 | holiday | 5 | taken |
| 17 Dec 2023 | 19 Dec 2023 | holiday | 2 | taken |
| 23 Oct 2023 | 24 Oct 2023 | holiday | 2 | taken |
| 18 Sep 2023 | 19 Sep 2023 | holiday | 2 | taken |
| 8 Aug 2023 | 14 Aug 2023 | holiday | 5 | taken |
| 17 Jul 2023 | 18 Jul 2023 | holiday | 2 | taken |
| 3 Jul 2023 | 5 Jul 2023 | sick | 3 | taken |