Setting up the discovery session
Email thread Siebengebirge Spedition · sales
Logistical thread. Matteo Ricci asked Claudia Becker for a discovery session with her customer service team. She said early August is difficult and suggested the week after next. No date is fixed yet.
What was said
What this says
As at Fri 9 Oct 2026Logistical thread. Matteo Ricci asked Claudia Becker for a discovery session with her customer service team. She said early August is difficult and suggested the week after next. No date is fixed yet.
Ask: Matteo wants to see how enquiries are handled today, and asked what the team most needs to see.
Customer view: Claudia is willing but cautious on timing. She will check diaries of the people who need to attend. She has not yet answered Matteo's question about what her team needs from the session.
Next: Matteo sends a calendar invitation once Claudia gives a date. The thread shows no date and no commercial discussion.
The thread
Updated 9 Oct 26Messages
Matteo Ricci 23 Jul 2026 17:34Dear Claudia, Thank you for your time on the call. As discussed, I would like to arrange a discovery session with your customer service team to look at how your enquiries are handled today. Would late July or early August suit you? I'm flexible. Best regards, Matteo
Claudia Becker 24 Jul 2026 13:13Dear Matteo, Thank you. Early August is difficult for us, so could we aim for the week after next? I will check the diaries of the team members who need to attend. Kind regards, Claudia- Matteo Ricci 29 Jul 2026 08:18Dear Claudia, That works for me. Let me confirm that in writing: I will send a calendar invitation once you have a date. What does your team most need to see from the discovery session? Best regards, Matteo