Discovery session next steps
Email thread Krimpenerwaard Groothandel · sales
Matteo Ricci asked Marieke Verbeek for a discovery session on slow customer service questions. She said she could do the week after next but must check with two colleagues and would confirm by the end of next week.
What was said
What this says
As at Fri 9 Oct 2026Matteo Ricci asked Marieke Verbeek for a discovery session on slow customer service questions. She said she could do the week after next but must check with two colleagues and would confirm by the end of next week.
Ask: Matteo wants to understand where customer service questions are slowed down, and asked for a time later in the month.
Customer view: open and polite, but not yet committed. She needs two colleagues to agree first.
Next: Marieke's confirmation was promised by the end of the following week. The thread shows no confirmation.
The thread
Updated 9 Oct 26Messages
Matteo Ricci 11 Aug 2026 09:55Dear Marieke, Thank you for speaking with me on the call. I would like to set up a discovery session with your team, so we can understand where your customer service questions are slowed down today. Would you be able to suggest a time later this month? I can work around your diary. Best regards, Matteo
Marieke Verbeek 14 Aug 2026 16:19Dear Matteo, Thank you. I can do a session the week after next, but I need to check with two colleagues first, so I will confirm by the end of next week. Kind regards, Marieke