Following up on our discovery conversation

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Tom Ashdown proposes the Growth tier at a sketched £52k after discovery. Duncan Greenwood replies that Louise Sutcliffe will lead on detail and wants the number written down with inclusions.

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As at Fri 9 Oct 2026

Tom Ashdown proposes the Growth tier at a sketched £52k after discovery. Duncan Greenwood replies that Louise Sutcliffe will lead on detail and wants the number written down with inclusions.

Ask: Tom wants agreement by 10 May 2024 and a demo next. He says he will confirm the detail first.

Customer view: Duncan, the Chief Executive, is cautious and wants to compare like with like. He will assess the figure once it is written down.

Next: Tom should send a written proposal with inclusions and set up the demo with Louise.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2024-03-11

Last message2024-03-11

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Tom Ashdown 11 Mar 2024 17:39
to Louise Sutcliffe, Duncan Greenwood
Hi Louise and Duncan, Thanks for your time today. It was useful to hear how customer success currently reads tickets against usage, and where the gaps show up when something goes wrong. Based on what we discussed, the Growth tier looks like the right fit. The deal value we sketched is £51,600, and I will confirm the detail before anything goes further. I would like to get something agreed by 10 May 2024 if that works for you. No drama if the timing is tight. Let's get something in the diary for a demo next. Best, Tom
Duncan Greenwood 11 Mar 2024 18:57
to Tom Ashdown
Tom, Thanks. Louise will lead on the detail, and I will look at the number once it is written down. Please send it over with what is included, so we are comparing like with like. Duncan

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