Following up after our discovery call

Email thread

After a discovery call on 13 Mar 2026, Jordan Pike floated £28k for a Starter set-up. Alyssa Greenberg wants tickets seen next to usage, asked for the proposal first, and said Howard will want the total before anything else.

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What was said

What this says

As at Fri 9 Oct 2026

After a discovery call on 13 Mar 2026, Jordan Pike floated £28k for a Starter set-up. Alyssa Greenberg wants tickets seen next to usage, asked for the proposal first, and said Howard will want the total before anything else.

Ask: Alyssa wants to see tickets next to usage without rebuilding it every month. She asked Jordan to send the proposal to her first.

Customer view: she did not react to the £28k figure. She flagged that Howard will look at the total before anything else, so price is likely to be the test.

Next: Jordan agreed to send the proposal and keep £28k as the working number. It is a pencilled figure, not an agreed price.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-03-13

Last message2026-03-13

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Messages

Jordan Pike 13 Mar 2026 15:12
to Alyssa Greenberg
Alyssa, Thanks for the time on the call today. Good to hear how your customer success team reads tickets against usage, and where the gaps are. To be transparent, I've pencilled in a total of £28,000 for a Starter set-up, so that's the number to test. What would make this a yes for you? I can send a short proposal once I know what you need it to cover. Thanks, Jordan
Alyssa Greenberg 13 Mar 2026 17:25
to Jordan Pike
Jordan, Thanks for the follow-up. The piece that matters most is seeing tickets next to usage without rebuilding it every month. Howard will want to see the total before anything else, so I'll loop him in once we've agreed the scope. On 13 Mar 2026, at 15:12, Jordan Pike wrote: > What would make this a yes for you? Can you send the proposal to me first? Best, Alyssa
Jordan Pike 13 Mar 2026 19:08
to Alyssa Greenberg
Alyssa, That helps. I'll get the proposal over to you, and I'll keep the £28,000 figure as the working number for now. Thanks again, Jordan

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