Checking in on your connector ticket

Email thread

Ruth Okoro picked up a connector sync ticket and asked when the problem began and what changed. Jared Pelletier replied that he is unsure what changed and will check with his team. No cause is identified in the thread.

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What was said

What this says

As at Fri 9 Oct 2026

Ruth Okoro picked up a connector sync ticket and asked when the problem began and what changed. Jared Pelletier replied that he is unsure what changed and will check with his team. No cause is identified in the thread.

Ask: Ruth asked when Jared first noticed the connector sync problem and whether anything changed on the Shawsheen Freight side.

Customer view: Jared was polite but could not say what changed. He offered help and asked whether BG-Demo needs anything from his team.

Next: Jared owes an answer after checking internally. The thread does not show whether he came back, or whether the sync was fixed.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2026-05-13

Last message2026-05-14

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Messages

Ruth Okoro 13 May 2026 09:00
to Jared Pelletier
Hi Jared, I've picked up the ticket you raised and I'm looking into the connector sync now. I'll have a clearer picture once I've checked the recent runs. In the meantime, could you tell me when you first noticed the problem? And did anything change on your side around then? I'll come back to you as soon as I have something to share. Thanks, Ruth Ruth Okoro Support Engineer, BG-Demo
Jared Pelletier 14 May 2026 17:04
to Ruth Okoro
Hi Ruth, Thanks for picking this up. I'm not certain what changed on our side yet, so I'll check with the team and come back to you. On 13 May 2026, at 09:00, Ruth Okoro wrote: > could you tell me when you first noticed the problem? Is there anything you need from us in the meantime? Cheers, Jared

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help