What was said
What this says
As at Fri 9 Oct 2026Marcus Bell gave Trevor Bulmer renewal notice for 28 Feb 2025 at a recorded value of £44k. Trevor wants Janet to check it against current payments and Tom copied in before he responds.
Ask: Marcus gave notice, noted more people using B-Viz than last quarter, and proposed a usage review in the new year.
Customer view: Trevor, the Finance Director, did not accept the figure. He wants Janet to check it against what they currently pay, and the usage review waits until then.
Next: Marcus to reply to Janet with Tom Ashdown copied in. The £44k is the CRM renewal value recorded, not a confirmed contract price.
The thread
Updated 9 Oct 26Typerenewal
Messages2
First message2024-11-29
Last message2024-12-02
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Messages
- Marcus Bell 29 Nov 2024 12:08Hi Trevor, This is a note to let you know your subscription comes up for renewal on 28 Feb 2025. The renewal value we have recorded is £44,000, and Tom will confirm the final terms with you before anything is signed. More people across your team are using B-Viz than last quarter, which is a good sign. Shall we book half an hour in the new year to go through how it's been used? Thanks, Marcus
- Trevor Bulmer 2 Dec 2024 16:54Marcus, Thanks for this. I'd like Janet to check the renewal figure against what we currently pay before I respond. Could you copy in Tom when you reply to her? Let's pick up the usage review once that's done. Trevor
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