Your Starter subscription renewal

Email thread

Elena Novak wrote to Rupert Haines before the Starter term ends on 6 Jan 2027, setting renewal at £22k for fifteen users and asking to agree by 30 Dec 2026. No customer response in the thread.

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What this says

As at Fri 9 Oct 2026

Elena Novak wrote to Rupert Haines before the Starter term ends on 6 Jan 2027, setting renewal at £22k for fifteen users and asking to agree by 30 Dec 2026. No customer response in the thread.

Ask: Elena set out the renewal at £22k, the same as the current contracted value, and asked to agree by 30 Dec 2026. Sophie Ling is copied for pricing questions.

Customer view: Rupert, the Chief Executive, has not replied in the thread. Elena says usage has edged up over the last quarter.

Next: offer a short call before year end. The thread does not show whether the renewal is executed.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typerenewal

Messages1

First message2026-10-08

Last message2026-10-08

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Messages

Elena Novak 8 Oct 2026 08:58
to Rupert Haines
Dear Rupert, I am writing ahead of your renewal so that you have the details in good time. As agreed at our last check-in, I want to make sure nothing about the next term comes as a surprise. - Your current Starter subscription ends on 6 Jan 2027. - The renewal is set at £22,000, the same as your current contracted value, for fifteen licensed users. - Usage across the team has edged up over the last quarter, and your support team continues to use B-Viz to read tickets against usage. To confirm, I would like to agree the renewal by 30 Dec 2026, so that the paperwork is complete before the term ends. Sophie Ling, who looks after the commercial terms, is copied so that any questions on pricing reach her directly. If it would help to talk it through first, I am happy to set up a short call before the end of the year. Kind regards, Elena

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
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The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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