Demo follow-up for Larkspire Software

Email thread

After the 29 Oct 2025 demo, Larkspire's Kiran Bassi shared a sample helpdesk export, then on 31 Oct 2025 asked BG-Demo to hold the proposal while he and Ellie Marchant talk it through. The Starter option was discussed.

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What was said

What this says

As at Fri 9 Oct 2026

After the 29 Oct 2025 demo, Larkspire's Kiran Bassi shared a sample helpdesk export, then on 31 Oct 2025 asked BG-Demo to hold the proposal while he and Ellie Marchant talk it through. The Starter option was discussed.

Ask: Sophie Ling summarised the demo, including the Starter option and a £28k figure discussed. The evidence does not show what that figure covers, and no proposal or order form is in the thread.

Customer view: Kiran found the sample useful but wants to discuss it with Ellie first and asked for the proposal to be held. That is a pause, not a refusal.

Next: Hannah Lowe is offered to walk Larkspire's IT side through the connection. Sophie asked for a short reply on the Starter fit.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages4

First message2025-10-29

Last message2025-10-31

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Messages

Sophie Ling 29 Oct 2025 16:44
to Ellie Marchant, Kiran Bassi
Hi Ellie and Kiran, Thank you both for your time today. It was really useful to see how your team reads support tickets against usage, and Kiran's questions about the export were sharp. As promised, I'll share a short summary of what we covered, including the Starter option and the £28,000 figure we talked through. Could you let me know which helpdesk you use? Thanks, Sophie
Kiran Bassi 29 Oct 2025 18:06
to Sophie Ling
Hi Sophie, Thanks for the follow-up. Yes, we can send over a sample export from the helpdesk. It's mostly ticket categories and response times, so I'll strip out customer names before it goes anywhere. Ellie and I will look at it on Friday and come back to you with anything we're unsure of. Cheers, Kiran
Sophie Ling 30 Oct 2025 08:21
to Ellie Marchant, Kiran Bassi
Hi Ellie and Kiran, That sounds great, thank you Kiran. Hannah from our solutions team is copied in, and she can walk your IT side through how the connection works when you're ready. No rush on the export. Whenever suits, a short reply on the Starter fit would help us plan the next step. Best, Sophie
Kiran Bassi 31 Oct 2025 14:28
to Sophie Ling
Hi Sophie, We've had a look at the sample and it's useful. Ellie and I want to talk it through between us before we go further, so could you hold the proposal for now? Kiran

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

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